Receptionist-Neuropsychology

Salary: Starting $17.00 per hour, commensurate with experience Work Schedule : Monday-Friday, 40 Hr. Work Week, Schedule to be assigned POSITION SUMMARY: Responsible for management of the front-desk operations as it relates to patient care and support of providers and clinic staff. Utilize channels of communication to facilitate dissemination of information between involved parties including providers, referral sources, patients and their family and clinic staff.

Perform job functions in a manner that contributes to a positive, organized work environment and contributes to a positive patient care experience.

ESSENTIAL FUNCTIONS

Receive new patient paperwork, ensure all forms are complete and contain signatures as needed, facilitate signing of necessary releases of information, scan and index documents in EMR, create patient chart. Collect and post payment for copay/co-ins/deductible as indicated and generate report for all payments made by cash and check.

Complete related intake documentation for all patients scheduled in the clinic, including mailing new patient paperwork, documenting actions and log patient in database. Request clinical information from alternate providers if indicated according to policy. Fax/mail completed reports to designated providers/persons, document action and log in patient database.

Schedule patients for re-evaluation, documenting actions and routing action item for insurance verification. Log appointment in database. Answer incoming phone calls and disseminate information to appropriate person via phone, email or in person. Attend to voicemail messages related to caller inquiries and requests for information, established patient requests and all other matters not associated with referrals, intake and new patient appointments.

Schedule patient telehealth appointments in the Teams App and ensure links are sent to all involved parties. Adhere to corporate policies and guidelines for Patient Rights, HIPAA, Regulatory and corporate compliance requirements. Maintain reliable Attendance and Punctuality. Collaborate with clinic supervisor in the performance of job responsibilities and assist with other duties as assigned that are not outlined in this description to support the clinic operations as needed.

Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. POSITION QUALIFICATIONS Competency Statement(s) Accountability

• Ability to accept responsibility and account for his/her actions. Adaptability
• Ability to adapt to change in the workplace. Confidentiality
• Must maintain strictest confidentiality and comply with all HIPAA regulations and policies. Customer Oriented
• Ability to take care of the customers’ needs while following company procedures. Detail Oriented
• Ability to pay attention to the minute details of a project or task. Initiative
• Ability to make decisions or take actions to solve a problem or reach a goal. Organized
• Possessing the trait of being organized or following a systematic method of performing a task. Patience
• Ability to act calmly under stress and strain, and of not being hasty or impetuous. Persistence
• Ability to complete tasks or continue in a course of action in spite of opposition or discouragement. Problem Solving
• Ability to find a solution for or to deal proactively with work-related problems. Relationship Building
• Ability to effectively build relationships with customers and co-workers. Reliability
• The trait of being dependable and trustworthy. Self-Motivated
• Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative. Time Management
• Ability to utilize the available time to organize and complete work within given deadlines.

Education

High School Graduate. Some college preferred. Experience: Greater than 1 year medical registration, business office, financial counseling and/or insurance related field. Mental Health terminology knowledge preferred. SKILLS & ABILITIES Computer Skills Must have experience with EHR/EMR, Microsoft Outlook, Basic Computer Skills, and Basic Office Equipment Other Requirements Confidentiality of all data, including PHI.

Medical terminology knowledge desired. Professional demeanor, appearance, and telephone manners are essential. Self-starter with strong analytical and organizational skills. Must have good oral and written communication skills. Assist with various administrative tasks to support department operations as directed; may also be assigned special projects.

Additional duties as required by the Clinic Manager.