Runner

What This Role Is Here To Do (Role Purpose) As a Front of House Runner at Poolhouse, your mission is to support waiters and the wider FOH team to deliver smooth, efficient, guest-first service. You’re the glue that keeps the guest experience moving – anticipating needs, delivering food and drinks promptly, clearing tables, and stepping in wherever needed.

Fast-paced, on your feet, and full of energy, you’re a key player in making service feel seamless and enjoyable. What Success Looks Like Guests receive their food and drinks promptly and with care Tables are cleared, reset, and guest-ready without delay Waiters feel supported and able to focus on great service The venue stays clean, organised, and ready for action You take pride in high standards and stay calm under pressure You’re proactive, dependable, and a positive presence on the team Where This Role Can Take You With experience and development, this role could grow into: Waiter Bar Support / Barback Front of House Supervisor Our Way of Working This role is delivered with care, curiosity, and integrity, in line with our Poolhouse values: Experience Obsessed | Take Care | Seek Excellence | Integrity | Elite Sports Team Mentality Deliver food and drinks from bar/kitchen to tables quickly and accurately Clear and reset tables swiftly, maintaining pace and hygiene Keep service areas clean, stocked, and organised at all times Refill water, condiments, cutlery, and assist with guest needs Communicate with waiters and bar/kitchen staff to keep service flowing Support glass and plate collections, ensuring back-of-house runs smoothly Follow hygiene, safety, and cleanliness standards at all times Be a calm, positive, and proactive part of the team Strong work ethic and willingness to get stuck in Organised and tidy, even under pressure Fast, focused, and responsive in a busy environment Attention to detail and pride in doing the small things well Team player with a proactive, can-do attitude Calm and positive, even in high-energy moments Good communicator who supports flow and teamwork Eager to learn and grow in a dynamic hospitality environment Free Health Assured EAP membership (counselling, life coaching, legal and financial support) Perks and Discounts platform £100 Monthly Employee rewards Medicash Health Cash plan Wagestream access (early pay & savings tools) Paid volunteer day for a charity of your choice Birthdays off Free nutritious meals at work Twice yearly Poolhouse Socials