Call Center Representative (Monterrey)

Description Company Overview: Segoso Mexico – Where Tomorrow is Today. Our mission is to provide uncompromising operational excellence by setting the highest standards in service and reliability. We achieve this through our five core values: Leadership, Training, Talent Acquisition, Rewards, and Technology. Position: Customer Service Job Description: Segoso Mexico, a leading call center in Monterrey, is seeking dedicated Customer Service to join our team.

We are looking for dependable, detail-oriented team players with strong communication and negotiation skills who excel in a fast-paced environment. Successful candidates will handle customer interactions, resolve billing issues, and manage soft collections with professionalism and efficiency.

Key Responsibilities

Provide exceptional customer service via phone, email, or chat. Handle high call volumes while maintaining quality and accuracy. Collaborate with team members to meet performance metrics and goals. Document customer interactions and maintain accurate records.

What We Offer

Paid training to ensure your success. Competitive hourly pay with a monthly performance bonus. Paid sick time and law-mandated benefits. Additional benefits, including pantry vouchers and savings funds (optional).

Requirements

Proven experience in customer service, phone, and/or call center roles . Strong communication skills to handle sensitive situations professionally. Ability to multitask and stay organized in a high-volume environment. Problem-solving mindset with a focus on delivering customer satisfaction. Dependable and team-oriented with a positive attitude.

Preferred Qualifications

Familiarity with CRM systems or call center software. Experience in customer service and reservations.