Regional Product Support

Secure troubleshooting on Labelling and associated trade equipment. Participate on the Contact Center Ticketing System and provide solution and support to our external customers as well as to our Field Service Engineer on Labeler equipment. Provide daily telephone email support for automation / Mechanical issues to internal (FSE, PM, CCM, ASM) and external customers on Sidel equipment.

Secure and manage Non-Conformity and warranty cost in Contact Center. Support FSE during new project installation and service site execution on automation and mechanical issues. Apply Root Cause Analysis methodology on automation and mechanical issues on equipment, driving data collection and preventive/corrective action.

Report in a concise manner on the issues seen in the field and requests for engineering modification to the Product Group. Secure retrofit application on the Equipment installed base concerning automation and mechanical solution. Contribute to support service activities on spare parts, training, maintenance opportunities, Line Improvement.

Travel onsite or coordinate intervention on site of experts in case of technical issues that require a specific RCA, troubleshooting for equipment. Provide daily telephone email support to internal and external customers, throughout the life of the machine. Secure performances of commercially released equipment and lines.