Waiter

Overview

At Ottolenghi, we’re known for vibrant food, busy delis, and restaurants full of energy—but what really matters is our people. We create environments where teams feel supported, take pride in what they do, and deliver a genuinely warm experience to every guest. Ottolenghi Bicester Village brings our signature flavours and warm hospitality to one of the UK's most celebrated retail destinations.

It's a unique and exciting location that welcomes guests from across the country and beyond Responsibilities What you’ll do Welcome and seat guests, ensuring they feel looked after from the moment they arrive. Take food and drink orders accurately and with genuine knowledge of the menu. Serve food and beverages with care, attention to detail, and great timing.

Build rapport with guests and respond to their needs proactively. Maintain the dining room to a high standard throughout service. Collaborate with kitchen and bar teams to ensure smooth service flow. Handle guest queries and feedback with professionalism and warmth. Support the wider front-of-house team and pitch in wherever needed What’s in it for you?

28 days annual leave per year, inclusive of bank holidays Delicious Ottolenghi staff meals on shift and generous staff discount Health and well-being support through our HSF healthcare plan (covering dental, optical, physiotherapy, and more), plus a 24/7 GP helpline and access to Perkbox discounts Refer a Friend Bonus: £500 for each successful referral Learning & Development opportunities including management coaching, WSET wine training, Ottolenghi Chef’s Academy workshops, and access to external courses A warm, inclusive working culture where individuality, growth, and creativity are celebrated Enhanced Parental Pay after two years’ service A special birthday treat to celebrate your day Exclusive workshops and demos, including cooking, food, wine, and cocktail sessions in the Ottolenghi Test Kitchen A collaborative and creative environment where your ideas are valued Qualifications What we’re looking for Previous experience as a waiter or in front-of-house hospitality.

A genuine passion for food, drink, and creating great guest experiences. A warm, confident communicator who thrives in a team environment. Key skills Excellent knowledge of food and drink service. Attentive, calm, and professional under pressure. A genuine love of hospitality and making guests feel welcome. Strong communication and interpersonal skills.

Well-organised with excellent attention to detail. Comfortable using relevant IT systems. Ability to multitask and problem-solve in a fast-paced environment. Calm under pressure with a solution-focused mindset. A genuine passion for food, drink, and guest experience and continuous improvement What you’ll do Welcome and seat guests, ensuring they feel looked after from the moment they arrive.

Take food and drink orders accurately and with genuine knowledge of the menu. Serve food and beverages with care, attention to detail, and great timing. Build rapport with guests and respond to their needs proactively. Maintain the dining room to a high standard throughout service. Collaborate with kitchen and bar teams to ensure smooth service flow.

Handle guest queries and feedback with professionalism and warmth. Support the wider front-of-house team and pitch in wherever needed What’s in it for you? 28 days annual leave per year, inclusive of bank holidays Delicious Ottolenghi staff meals on shift and generous staff discount Health and well-being support through our HSF healthcare plan (covering dental, optical, physiotherapy, and more), plus a 24/7 GP helpline and access to Perkbox discounts Refer a Friend Bonus: £500 for each successful referral Learning & Development opportunities including management coaching, WSET wine training, Ottolenghi Chef’s Academy workshops, and access to external courses A warm, inclusive working culture where individuality, growth, and creativity are celebrated Enhanced Parental Pay after two years’ service A special birthday treat to celebrate your day Exclusive workshops and demos, including cooking, food, wine, and cocktail sessions in the Ottolenghi Test Kitchen A collaborative and creative environment where your ideas are valued What we’re looking for Previous experience as a waiter or in front-of-house hospitality.

A genuine passion for food, drink, and creating great guest experiences. A warm, confident communicator who thrives in a team environment. Key skills Excellent knowledge of food and drink service. Attentive, calm, and professional under pressure. A genuine love of hospitality and making guests feel welcome. Strong communication and interpersonal skills.

Well-organised with excellent attention to detail. Comfortable using relevant IT systems. Ability to multitask and problem-solve in a fast-paced environment. Calm under pressure with a solution-focused mindset. A genuine passion for food, drink, and guest experience and continuous improvement