Office Manager - Admin

Job Description Job Title: Office Manager Reports to: Practice Administrator FLSA: Non-Exempt / Exempt Work Schedule: Schedule to be determined by supervisor based on needs of the department, position, and program requirements. Normal business hours are 8:00 am to 5:00 pm; Monday – Friday. Other hours and / or days as needed for program activities.

Overview

The office manager will oversee designated primary care suites while serving as the operational leader for providers and designated staff. This leader will manage operations, improve workflows, coach employees, and drive measurable performance improvements.

Education and Experience

• Bachelor’s Degree or 5+ years of healthcare experience required
• 5-7 years of healthcare operations experience preferred
• Demonstrates financial and people leadership experience preferred Required Skills / Abilities:
• Ability to supervise front line staff
• Strong problem solver
• Ability to communicate across all lines of the organization
• Time Management
• Ability to work within a budget
• Data Analysis
• Understanding of billing
• Inventory Control
• And understanding of regulatory knowledge
• Understanding of risk management
• Ability to assess Quality Assurance
• Ability to Coordinate Emergency Response Essential Job Functions: These functions will be performed and will be the responsibility of the incumbent working with the provider, clinical staff and non-clinical staff to ensure excellence in service for the patient.
• Work to maximize productivity of staff and provider templates
• Responsible for Patient Access
• Maintain daily operations as defined by the organization
• Employee leadership
• Continuous Improvement projects as defined by leadership
• Responsible for front end revenue cycle performance
• Responsible for Patient Retention
• Responsible for Quality Performance
• Perform other duties as assigned Physical Requirements: Hearing: Adequate to perform job duties in person and over the telephone. Speaking: Must be able to communicate clearly to patients in person and over the telephone. Vision: Visual acuity adequately to perform job duties, including reading information from printed sources and computer screens. Other: Requires occasional lifting and carrying items weighing up to 10 pounds unassisted in normal daily activities and up to 30 lbs. for other required work activities. Additionally, requires frequent bending, reaching, and repetitive hand movements (especially if keyboarding and writing), standing, walking, squatting, and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular work shift. All Hope. Health employees are expected to comply with federal and state laws, rules and regulations, and with Hope. Health’s written Standards of Conduct, policies, and procedures. Such compliance will be an element considered as part of the annual performance evaluation for this position. Failure to comply, including the failure to report any known or suspected conduct or event that potentially violates state and federal laws, rules and regulations, or Hope. Health’s written Standards of Conduct, policies, and procedures, will result in the enforcement of disciplinary action, up to and including termination of employment. The above is intended to describe the general content and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities and requirements. Hope. Health, Inc. expects employees to follow any other job-related instructions and duties as requested by the direct supervisor / managers.