Patient Engagement Specialist

Description Job Summary The Patient Engagement Specialist is responsible for supporting the recruitment and pre-screening of potential clinical trial participants. This individual plays a key role in patient communication, recruitment strategies, and study-specific engagement to ensure successful enrollment and a positive participant experience.

The role requires high levels of organization, professionalism, and collaboration across departments. Outreach activities in the local community to increase awareness of clinical trials.

Responsibilities

Explain study details to prospective participants clearly and compassionately. Conduct phone screenings using IRB-approved scripts. Document prospective candidates traits in CRM system. Respond promptly to participant questions and escalate complex inquiries to the Recruitment Manager. Develop positive and trusting relationships with participants to encourage continued engagement.

Coordinate with the Recruitment Manager on advertising and outreach plans. Conduct thorough chart reviews to identify eligible patients per protocol criteria. Maintain communication with coordinators and physician investigators regarding availability and potential challenges on specific studies Represent Chase Medical Research positively during sponsor and CRO interactions to encourage future collaborations.

Requirements

Skills Knowledge of medications and diagnoses in multiple therapeutic areas. Excellent written and verbal communication skills. Strong organizational and problem-solving abilities. High attention to detail and ability to manage multiple tasks simultaneously. Compassionate, ethical, and professional in all interactions.

Knowledge of GCP, HIPAA, and clinical trial protocol requirements. Experience in patient recruitment or clinical research preferred.