Field Service Engineer - Hourly

Job Details: Job Location: Remote

• Muskegon, MI, Position Type: Full-Time/Part-Time, Education Level: High School, Salary Range: Undisclosed, Job Summary: Performs surveys, installation and service of Brunswick Capital products. Conducts training and support of bowling center personnel in operation and maintenance of Brunswick Capital products.

Duties and Responsibilities

(% increments must be no less than 5%) % of Time Spent Primary Duties & Responsibilities 60% Perform installation start-up and debugging of electronic scoring equipment. Performs computer network audits. 10% Performs surveys and briefs customers on responsibilities of both parties for upcoming installation. 10% Performs service calls and phone support for equipment issues both in and out of warranty.

10% Provides training to center personnel on maintenance of electronic scoring equipment. 10% Communicate customer’s expectations, understandings and product needs along with acceptance and interpretations of sales programs, products, service and training offerings as a direct liaison to Marketing, R&D, Sales Management, Service & Training.

Qualifications

Minimum Position Qualifications: Experience & Requirements Computer Skills: Working knowledge of various software programs such as MS Windows, MS Office products, internet usage and Lotus Notes. Electrical/Electronic Knowledge: Working knowledge of principles of electrical and electronic basics and theories, working knowledge and troubleshooting basics of board replacement level.

Working knowledge of computer network architecture and troubleshooting. General Knowledge: Bowling formats, bowling center operation and management, customer relations, support procedures, Time/expense management, telephone skills, effective problem solving Education Level Associate’s degree in Electronics or the equivalent in an Electronics Trade School.

Experience in servicing and installing electronic equipment is a plus. Travel Travel will be 100% of the time to customer locations across US & Canada, infrequent international locations also.