Desktop Support Specialist II

The Desktop Support Specialist II, located in Guadalajara, Mexico operates with minimal supervision and is responsible for supporting end-user desktops, laptops, mobile devices, collaboration technologies, software, and peripherals, as well as the endpoint and peripheral technology used across warehouse and distribution operations.

This role ensures timely resolution of incidents, requests, and escalations while maintaining endpoint security, compliance, and operational standards. The position serves as a key resource for endpoint management activities, Microsoft Intune administration, warehouse technology support, and first-level network troubleshooting within Mexico.