Customer Experience Agent

Join Our Team at TSA Group

• Australia! Are you looking for a meaningful Government role helping everyday Aussies? We are currently looking for customer-centric Australian Citizens superstars to join our vibrant and energetic team! At TSA, not only are we customer inspired but we are also about making you feel valued and appreciated. What You Need to Know About Your New Role Training: Receive 6 weeks paid training in a supportive environment. Helping Customers: Use self-service portals to help you and your customer resolve their enquiry Building Connections: Make every customer feel valued and heard with genuine connections Customer Care: Deliver top-notch service in every interaction, leaving customers happy and satisfied. Start Dates: Multiple start dates over the next few months Roster: Work a rotating roster, between 7am - 7pm Monday to Saturday. Location: 100% in office role at 31 Troode St, West Perth Roster Requirement: Working a minimum of 22.8 hours over 3 days with Mondays as mandatory work day.

What We're Looking For

Communication: Excellent communication skills Integrity: Respectful, open, honest, and authenticity Tech-Savvy: Navigate multiple systems easily and communicate effectively Driven and Resilient: Open to change and challenges Big Heart: Passion for people and prioritising customer care Why You’ll Love Working with Us #TSAWays : Join a unique culture that’s all about growth, recognition, and fun!

Career Growth : Climb the ladder with opportunities for internal progression. Great Training : Enjoy full training with ongoing coaching and development. Recognition : We celebrate our people with vibrant and rewarding programs. Supportive Team : Be part of a fun, friendly, and supportive team. Flexible Schedule : Experience a healthy work environment with a flexible schedule.

TSA Group is committed to building a diverse and inclusive workplace. We strongly encourage applications from Indigenous Peoples. We recognize and value the unique skills, perspectives, and experiences Indigenous applicants bring to our organization. If you are an Indigenous candidate and would like support with your application, please contact tsatalent@tsagroup.

com.au for assistance. Join Us! At TSA Group

• Australia, we love diversity and welcome applications from all qualified candidates. However, this opportunity is exclusively for Australian citizens. If you meet this criterion and are over 18, we’d love to hear from you! Apply now and start an exciting 6-week journey with us! Check out the links below or just press that apply button and we’ll show you everything! Website : TSA Group Instagram : tsa_group_ LinkedIn : TSA Group Australia Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process, and legitimate communication will come from official TSA Group email addresses (e.g., @tsagroup.com.au). Your safety matters. If you receive a suspicious job offer, do not respond and report it to tsatalent@tsagroup.com.au. #SAU