Membership Services Representitive

Job Details: Job Location: Benjamin Barnes YMCA

• Tuscaloosa, AL, Position Type: Part Time, Salary Range: $8.50 - $10.00Hourly, POSITION SUMMARY: This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Membership Representative at the YMCA of Tuscaloosa maintains a supportive, positive atmosphere that welcomes and respects all individuals. The Membership Representative responds to member and guest needs and promotes memberships and programs.

ESSENTIAL FUNCTIONS

Responds to the individual needs of the other person. Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention. Maintains cleanliness and organization of the lobby area. Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.

Develops and maintains positive relationships with volunteers and members and helps members connect with one another and the Y. Serves others by intentionally welcoming, connecting, and supporting members, and inviting them to get involved and give back to the community. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.

Applies all YMCA policies dealing with member services. May hand out locker keys and towels; may monitor the locker rooms as required.

QUALIFICATIONS

Previous customer service, sales or related experience. CPR/AED and First Aid Certifications required within 30 days of hire. Excellent interpersonal and problem-solving skills. Ability to relate effectively to diverse groups of people from all social and economic segments of the community Basic knowledge of computers.

WORK ENVIRONMENT & PHYSICAL DEMANDS Must possess acceptable hearing and visual capabilities in order to monitor environment and children’s well-being. May be required to lift and carry up to 50 lbs. in various forms. May be required to sit, stand, or maintain physical activity for extended periods of time outdoors. Physically, actively engage in play and sports.

Entry Requirement:

1. Strong communication, customer service and problem-solving skills.
2. Ability to actively listen.
3. This person needs to be a self-starter, able to handle multiple tasks under limited supervision, work well in a team setting and be detailed oriented.
4. Experience with and knowledge of computers.
5. Possess a positive and professional attitude.
6. Have cash handling skills and the ability to reconcile shift transactions.
7. A willingness to commit to the mission of the YMCA.