Contact Center Process & Systems Specialist

About Waterworks When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large.

What We Provide What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan.

We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day. The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion. The Role The Contact Center Operations & Systems Specialist plays a key role in improving the effectiveness, efficiency, and scalability of our Client Services organization.

This position serves as a bridge between Contact Center Operations, Technology, Business Intelligence, and other cross-functional teams to drive process improvements, optimize systems, enhance reporting capabilities, and support operational excellence. The ideal candidate has experience in a contact center or customer service operations environment and enjoys identifying opportunities to improve workflows, streamline processes, leverage technology, and enhance the customer experience through data-driven decision making.

This is a hybrid role requiring onsite presence a minimum of three days per week. Additional onsite days may be required based on business needs.