Learning and Development Specialist

The real deal on Hex. Digital Talk to our people and you’ll find out what we’re really all about. Open, creative, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes Hex. Digital an outstanding place to work. So if you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career at here.

Not just what you can expect, what you can count on. Do you want to be part of the exciting world of travel? Do you want to make learning fun and rewarding? Then join our Learning and Development team as a Learning and Performance (Delivery) Specialist. At Hex. Digital Travel and Lifestyle Services, we pride ourselves on delivering a flawless service, and providing unique and exclusive experiences for our Card Members.

Our consultants use their passion for travel and lifestyle to surpass client expectations and constantly strive to create unforgettable trips and events for our Premium Card Members. Reporting into the JAPA Learning and Development Manager, based in Sydney, the purpose of this role is to deliver impactful learning interventions to our frontline employees.

This can take many forms and include facilitating in a classroom, delivering targeted training to groups or providing side-by-side coaching on-the-job. As an expert in travel, you will focus on building the technical travel expertise as well as customer service skills of our front line consultants. Partnering with Operational Leaders and the central Frontline Enablement Team, you will play an integral part in achieving local market business objectives and driving employee engagement through delivery of world class learning experiences.

What will be my major responsibilities? Your day-to-day activities will largely be determined by business requirements and the needs of our employees. One week you could be facilitating a new hire program to new recruits, and another week you could be in the service centre with front-line consultants, coaching to their individual performance needs.

Much of our work is aligned to call centre metrics, and so the ability to identify performance gaps, implement learning solutions and improve performance is critical.

Key responsibilities include

Using business reports to proactively identify performance improvement opportunities in the market Consulting with Operations and Learning Leaders on learning strategies and solutions to drive performance and achievement of business goals Delivering new hire and upskill training through classroom learning, on-the-job activities and coaching, etc.

Partnering with Operational Leaders to identify learning opportunities and provide solutions Track impact of learning activities on key operational metrics and measure learner satisfaction Collaborate with learning and development colleagues to strengthen our offerings and support achievement of common goal across the global team Qualifications Are you up for the challenge?

What qualifications and experience do I need? The technical nature of this role means that you need to have a travel background. We also need you to have experience supporting and improving the performance of others. Ideally you will have: 2 years’ experience in learning delivery – this can include classroom training, coaching, mentoring, and leading on-the-job activities.

2 years’ experience in using a GDS (we use Sabre), preferably as a consultant in the travel industry. 2 years’ experience in a customer-facing servicing role. What makes people successful in this role? The most successful people in our team combine their professional excellence with flexibility, adaptability and willingness to do things differently.

And obviously a love of learning is mandatory! We are particularly interested in talking to people who demonstrate: A Growth Mindset – the ability to drive new thinking, embrace challenges, continuously improve and build partnerships. Personal change management – we work in a very fast-changing business and plans often change without much notice.

The ability to work with these changes and bounce back is essential. Optimism and a ‘can do’ attitude – we want to work with fun and confident people who infect others with their positivity! Fantastic communication skills – your job involves talking to people every day, so the ability to communicate effectively is essential.

Being a team player – celebrating success of others and learning from their experiences. Offer of employment with Hex. Digital is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Hex. Digital has been awarded and recognised “Aon Hewitt Best Employer for Women 2017” and “Best Employer Hong Kong” seven consecutive times.

Join us and you’ll soon see why. ReqID: 18012180 Schedule (Full-Time/Part-Time): Full-time