Customer Service Representative B2B Order Entry

Job Details: Level: Entry, Job Location: Colorado

• Colorado Springs, CO, Position Type: Full Time, Education Level: High School, Salary Range: $20.44 - $22.50Hourly, Travel Percentage: None, Job Shift: Monday-Tuesday 7:30am-4:00pm, Job Category: Customer Service, Customer Service Representative – B2B Order Entry (Part-Time, Temporary) New Generation Wellness is a fifth-generation, family-owned dietary supplement manufacturer celebrating 100 years in business. We're GMP-registered with NSF and UL and certified Kosher and Halal. We’re hiring a part-time, temporary Customer Service Representative to process orders and take care of the brands we make products for. Schedule: Mondays and Tuesdays 7:30am-4:00pm On-Site at our Colorado Springs location What You’ll Do: Enter customer orders received by fax, EDI, email, and phone accurately in our ERP system Answer customer questions on order status, inventory, and deliveries Investigate and resolve order, shipping, and billing issues, including credits and exchanges Make outbound calls to key accounts and promote new or improved products Review open-order and back-order reports and keep customers and internal teams informed What You Bring: 2+ years of applicable customer service, call center, sales desk, inside sales, or order entry experience, including outbound calls Fast, accurate data entry, including 10-key Intermediate to advanced Microsoft Office skills (Word, Excel, Outlook) Comfort calculating discounts, percentages, and pricing A calm, courteous approach with upset customers ERP or EDI experience preferred; B2B manufacturing or distribution experience preferred Education / Certifications: High school diploma or GED required Why Work at NGW: If you take pride in getting every order right and enhancing the experience of each customer who calls, you are a perfect fit for this role. You’ll be the voice brands nationwide hear when they work with us, and the person who makes sure what they ordered is exactly what is sent into production. You’ll learn the business from the inside at a company that has been around for a century and is built to last, working onsite with our team in Colorado Springs. The role also has a career path into a full-time Customer Service Representative position. Pay and Benefits: $20.44–$22.50 per hour Three affordable group health insurance plans to choose from Two dental plans, plus vision Long-term disability (LTD) insurance Paid life insurance and voluntary life insurance Indemnity insurance 401(k) with company match Free and discounted supplement orders 10+ holidays a year and competitive time off New Generation Wellness is an Equal Opportunity Employer. Qualifications: