Physician Support Specialist

Position summary

Provide clerical and health related assistance to physicians and assist with general office & patient needs during business hours. Maintains timely follow up of any physician orders/instructions and patient inquiries. Essential key responsibilities: Review physician schedule (office, hospital, and ASC schedule); advise manager of questionable appointments; should help to maximize physician schedule to ensure efficiency.

Schedules should be monitored and appointments filled. Schedule appointments according to practice protocols Follow-up/review orders to ensure reports and results are obtained for physicians review Review task for physician review and signage of documents, scripts, insurance forms, prescription forms etc. in a timely manner consistent with practice protocols Fax to pharmacy or mail out scripts to patient as required.

Obtain authorization for prescriptions and various tests ordered by physician. Work patient specialty procedure & outside service recalls monthly per protocol Review office & hospital charts in EMR, obtain & scan pertinent records into charts. Following chart protocol. Discharge patients when physician is seeing patients in the office.

This includes, but is not limited to entering vitals, PIF or ROS into ERM, completion of MU requirements, scheduling tests, x-rays, procedures, and hospital admissions/transfers. Provide patient copy of clinical summary, instructions, and/or educational material. Fax orders to appropriate facility and ensure orders are documented in EMR.

Enter patient kiosk forms into EMR as required Practice charting methods according to practice protocols Take patient phone calls; document all communication in the electronic medical record. Travel to other satellite offices Secondary Job Functions: Attend all office meetings and in service as required. Cross trained to help in other areas such as medical records, front desk, Medical Assisting (if applicable), etc.

Maintain confidentiality of patient’s personal and financial information by utilizing HIPAA’s guidelines and regulations. Any other task Knowledge, Skills and Abilities: Knowledge of medical terminology Ability to communicate with diversified levels of patients, staff members as well as external providers and/or agencies.

Skills to handle a multi-line phone system. Knowledge of modern business communication, including style and format of letters, memoranda, and reports Skill to use a personal computer and various software packages including using an EMR system Ability to establish priorities, work independently, and proceed with objectives with little supervision Ability to handle and resolve problems Ability to maintain confidentiality regarding health and financial information Licensure/Certification Requirements: Must have high school diploma or equivalent Prefer 2 years’ experience working in a medical environment.