Pharmacy Technician – Community Health

Pharmacy Technician – Community Health Employment Type: Full-time or Part-time Location: Muskegon, MI Make a Difference Beyond the Prescription Are you a Pharmacy Technician who enjoys helping people, solving problems, and being part of a team that makes a difference in the community? Hackley Community Care is looking for a motivated, detail-oriented, and patient-focused Pharmacy Technician to join our Community Care Pharmacy team.

At HCC, pharmacy is more than filling prescriptions. Our pharmacy is part of an integrated healthcare team that works alongside medical providers, nurses, behavioral health professionals, dental staff, and care coordinators to help patients access the medications and services they need. You will play an important role in helping patients navigate prescription costs, insurance challenges, prior authorizations, refills, and medication access.

Your work will help reduce barriers to care and support better health outcomes for individuals and families throughout our community. If you enjoy problem-solving, providing excellent customer service, and making a meaningful impact, we would love to hear from you! Why Join Hackley Community Care? Competitive compensation and quarterly bonus opportunities Generous Paid Time Off and paid holidays Retirement plan Vendor discounts Opportunities for professional growth and advancement A collaborative, team-oriented healthcare environment The opportunity to make a meaningful difference in community health What You'll Do Patient Support & Medication Access Provide friendly, professional, and compassionate service to patients.

Assist patients with prescription questions, refill requests, pickup processes, and pharmacy services. Help patients navigate insurance issues, medication costs, and available assistance programs. Coordinate refills and medication synchronization to help prevent gaps in therapy. Identify and communicate patient needs that may require additional support or follow-up.

Pharmacy Operations Assist with prescription intake, data entry, filling, labeling, packaging, and point-of-sale transactions. Process prescriptions accurately and efficiently in accordance with pharmacy policies and regulations. Assist with insurance billing, rejected claims, and prior authorizations. Maintain accurate patient records and documentation.

Assist with inventory management, ordering, medication rotation, and proper storage. Provide support across pharmacy locations as needed. Team Collaboration Work closely with pharmacists, providers, nurses, medical assistants, and care coordinators. Help coordinate prescription fulfillment and communication between clinic and pharmacy teams.

Participate in team huddles, workflow improvements, and quality initiatives. Assist with patient outreach related to refills, medication access, and care coordination.

What We're Looking For

Required Qualifications High school diploma or equivalent. Pharmacy Assistant or Pharmacy Technician training. Michigan Pharmacy Technician license or eligibility to obtain licensure. Strong attention to detail and accuracy. Excellent communication and customer service skills. Ability to work effectively in a team-based healthcare environment.

Basic computer skills and willingness to learn pharmacy systems.

Preferred Qualifications

Previous pharmacy technician experience in retail, clinic, hospital, or community pharmacy. PTCB Certified Pharmacy Technician (CPhT) certification or equivalent. Experience with pharmacy software, such as Liberty Software. Experience with insurance billing, prior authorizations, or 340B. Experience working with underserved or complex patient populations.

Experience in a Federally Qualified Health Center (FQHC) or community health setting. About Hackley Community Care Hackley Community Care is committed to improving the health and well-being of our community by providing quality, compassionate, and accessible healthcare services. Our integrated approach brings medical, dental, behavioral health, and pharmacy services together to support the whole person.

Join a team where your work matters and your contributions help make healthcare more accessible for everyone.