Operations Manager

Baker Roofing Company – Commercial Roofing Operations Manager Baker Roofing Company is 100% Employee Owned and invests in our team members by empowering success through structured growth plans and intensive training courses. We value our employees by providing competitive benefits, prioritizing safety, and promoting work-life balance.

Benefits

Benefits

on Day 1 Weekly Pay Annual Paid Holidays & PTO Medical, Dental & Vision Insurance Company Cell Phone & Laptop Company Vehicle & Gas Card 401K Matching Program (100% match up to 3% and 50% match at 4% and 5%) Employee Stock Ownership Plan (ESOP), subject to applicable waiting and vesting periods Employee Assistance Program Family-Oriented Culture & Work-Life Balance Apply today and start building your future with Baker Roofing Company!

Summary The Operations Manager will plan, organize, and oversee the Commercial Roofing Service Department's repair and maintenance work, from scheduling and job planning in the office to safety and quality on the roof. This role leads service technicians and crews, manages personnel scheduling and related issues, and coordinates between customers, construction managers, and office staff.

This role is primarily based in the office, but working in the field and being on a commercial roof is required on a case-by-case basis.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The lists below are representative of the knowledge, skill, and/or ability required.

Minimum Qualifications

5+ years of construction project management experience. Hands-on commercial roofing experience is a plus.

Education

High school diploma or equivalent required; college degree preferred. Driver’s License: Required Computer Skills: Microsoft Outlook, Word, Excel, Scheduling and Service software. Certifications: OSHA10/30, First Aid, and CPR Training are a plus. Languages: Must speak fluent English, and Spanish is a plus. Knowledge, Skills, and Abilities Strong commitment to safety, with an understanding of OSHA regulations and safe work practices.

Ability to plan daily work, assign responsibilities, and manage labor productivity. Ability to read blueprints, shop drawings, specifications, and project plans. Ability to estimate material needs, manage inventory, and minimize waste. Strong organizational, problem-solving, and decision-making skills. Effective verbal and written communication with customers, construction managers, and internal teams.

Strong knowledge of commercial roofing systems, including TPO, EPDM, PVC, modified bitumen, metal, and related products.

What You'll Do

Plan, schedule, and dispatch daily service and repair work, assigning technicians and crews by priority, skill set, and location, and adjusting for emergency calls, weather, and customer changes. Maintain job records, including daily job reports, time sheets, safety huddles, toolbox talks, photos, and weather or delay reports.

Review each service request, work order, and job file before work begins, including scope of work, materials, roof access, labor budget, job site contacts, and roof warranty status. Complete and process purchase orders, delivery forms, and equipment request forms. Serve as the primary contact for customers and property managers on service work, handle communication beyond the technician's scope, and keep customers informed of schedule changes and job status.

Ensure work orders, purchase orders, service agreements, and permits are in place and authorized before any materials are released, or work is performed on-site. Review technician inspection reports, photos, and findings and recommend repair approaches. Monitor job progress and costs, and review and approve timesheets for completeness and accuracy.

Submit billings and invoices accurately and on time, based on contract or service agreement terms. Monitor material needs and service truck inventory daily and plan ahead to prevent shortages. Ensure service vehicles and equipment are inspected and maintained, and that broken or defective equipment is reported to the toolroom and garage.

Lead daily department meetings and weekly scheduling meetings, providing status reports and cost information on current jobs. Supervise, support, and train technicians on safety, quality, and productivity. Ensure proper safety equipment is on site and used correctly and enforce all company safety policies and procedures.

Coordinate the punch list, final cleanup, and job closeout, including completion photos and documentation for the customer. Review completed job performance with management regarding safety, quality, budget, and customer satisfaction. Assist in the field as needed with leak diagnosis and repairs to roof and wall systems, including single-ply, modified bitumen, BUR, metal, slate, and asphalt, along with flashing, coping, gutters, downspouts, curbs, sealants, and coatings.

Strong commitment to safety, with an understanding of OSHA regulations and safe work practices. Ability to plan daily work, assign responsibilities, and manage labor productivity. Ability to read blueprints, shop drawings, specifications, and project plans. Ability to estimate material needs, manage inventory, and minimize waste.

Strong organizational, problem-solving, and decision-making skills. Effective verbal and written communication with customers, construction managers, and internal teams. Strong knowledge of commercial roofing systems, including TPO, EPDM, PVC, modified bitumen, metal, and related products. Physical Demands Requires the ability to lift and carry items weighing 50 pounds.

Requires the ability to stand, walk, and balance for long periods of time. Requires use of abdominal and lower back muscles to support part of the body repeatedly or continuously over time without giving out or fatiguing. Requires seeing details at close range. Requires repetitive movement, bending, twisting, kneeling, crouching, stooping, or crawling.

Work Environment This role requires working in an office setting and outdoors, which can include the below environments: Working in temperatures above 90°F or below 32°F. Working at heights and in other potentially dangerous conditions. Exposure to extremely bright or inadequate lighting. Exposure to loud, distracting, or uncomfortable noise levels.

Exposure to contaminants, hazardous materials, and potentially hazardous equipment. Exposure to minor injuries such as burns, cuts, bites, or stings. Performing work where errors may have significant consequences. Strict adherence to all safety policies, procedures, and regulations is required. Disclaimer: The statements herein are intended to describe the general nature and level of work being performed by people assigned to this classification.

They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Baker Roofing Company is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

If you need special assistance or accommodation in applying for employment at Baker Roofing Company, please contact our Recruiting department at 919-828-2975 or [email protected]. EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor Principals only. Recruiters, please don't contact this job poster.