Teller I

Job Details: Job Location: Pleasant Grove

• PLEASANT GROVE, UT, Position Type: Full Time, Salary Range: Undisclosed, Summary Accordia Bank is seeking a customer-focused Bank Teller to provide exceptional service while accurately processing transactions and supporting daily branch operations. This role is ideal for a detail-oriented professional who enjoys helping customers, maintaining accuracy in a fast-paced environment, and contributing to a positive community banking experience.

Responsibilities

Greet and assist customers in a friendly, professional, and timely manner. Process customer transactions accurately, including deposits, withdrawals, transfers, loan payments, and check cashing. Balance and maintain an accurate cash drawer in accordance with bank procedures. Educate customers on Bank products and services and identify opportunities to meet their financial needs.

Respond to customer inquiries and escalate concerns when appropriate. Maintain compliance with bank policies, procedures, and applicable regulatory requirements. Identify and report suspicious activity in accordance with Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) guidelines. Support overall branch operations and contribute to team goals and service standards.

Understand and adhere to transaction authority limits as outlined in the Retail Limits Matrix. Maintain accurate transaction records and documentation.

Qualifications

High school diploma or equivalent. Previous cash-handling experience. Strong customer service and relationship-building skills. Excellent verbal communication skills. Ability to accurately process transactions and maintain attention to detail. Strong organizational and problem-solving abilities. Ability to maintain professionalism, confidentiality, and integrity.

Sound judgment and decision-making skills. Ability to work effectively as part of a team in a customer-focused environment.

Preferred Qualifications

Previous banking, credit union, retail banking, or financial services experience. Experience working in a customer-facing role with cash-handling responsibilities. Familiarity with deposit products, banking operations, and regulatory compliance requirements. Knowledge of BSA/AML procedures and fraud prevention practices.