Claims Lead

Reporting Lines Division ONEX FZCO Department Shipping Reporting Lines Reports directly to : Shipping Operations Manager Direct Reports: Shipping & Trading Team Indirect Reports: Pay Grade 16 Job Purpose The Claims Lead is responsible for the end-to-end management of all voyage and trade operations related claims — from identification and invoicing through negotiation to final settlement and recovery — ensuring accuracy, timeliness, and consistent tracking across both shipping and trading operations.

Main Tasks and Accountabilities Claims Identification & Invoicing Identify, quantify, and raise claims (e.g. Freight, demurrage, Hire, off-hire, contractual claims) arising from voyage and trade operations. Prepare and issue accurate, well-supported claim invoices and supporting documentation (SOFs, B/Ls, survey reports, correspondence, etc.)

in a timely manner. Ensure claims are raised within applicable contractual and time-bar deadlines. Negotiation & Settlement Lead negotiations with counterparties (owners, charterers, receivers, suppliers, agents, P&I clubs, etc.) to reach fair and timely settlements. Liaise with brokers, lawyers, surveyors, and P&I correspondents where required to support claim positions.

Escalate complex or high-value disputes to the Operations Manager and/or management with clear recommendations. Main Tasks and Accountabilities Recovery & Financial Follow-up Actively chase and follow up on outstanding claims to maximize recovery and minimize aged/outstanding balances. Coordinate with Finance/Accounts on collection, offsetting, and reconciliation of settled claims.

Maintain visibility over cash-flow impact of open claims and recoveries. Main Tasks and Accountabilities Tracking, Reporting & Process Improvement Maintain a centralized, up-to-date claims tracker/register covering both shipping and trading claims (status, ageing, amounts, next actions). Produce regular (e.g. weekly/monthly) claims status reports and recovery summaries for the Operations Manager and management.

Identify recurring claim causes and recommend operational or contractual improvements to reduce future claims exposure. Standardize and streamline claims and invoicing workflows and templates Main Tasks and Accountabilities Coordination & Compliance Work closely with Operations, Chartering, and Trading teams to gather facts, documents, and evidence needed to support claims.

Ensure claims handling is consistent with charter party terms, sale/purchase contracts, and company policy. Maintain organized claim files/records for audit and reference purposes ) Working Environment Main Contacts and Working Relationships Communicates with (Job title) Internal or External Purpose of Contact (e.g., Pass/receive information or influence/persuade/negotiate) Frequency Daily/weekly monthly/quarterly occasionally HO Shipping I R&P Daily HO Trading I R&P Daily Shipping Manager I R&P Daily Background Knowledge and Experience Education Level Bachelor’s degree in Maritime Studies, Business, Law, Shipping/Logistics, or a related field Work Experience Minimum 3–5 years of relevant experience in shipping/chartering claims, demurrage, or trade operations claims handling (owner, charterer, trading house, or P&I/broking background considered).

Skill Required Solid understanding of charter party terms (voyage/time charter), laytime and demurrage calculations, and trade contract terms. Experience liaising with P&I clubs, surveyors, brokers, and legal counsel is an advantage. Strong negotiation and dispute-resolution skills. Excellent numerical accuracy, particularly in laytime/demurrage and claims calculations.

Strong written and verbal communication skills for correspondence with counterparties. Highly organized, with strong tracking, documentation, and follow-up discipline. Proficient in Excel and claims/voyage management systems. Ability to work cross-functionally across shipping and trading teams under time pressure.