Commercial Lines Processing Analyst Team Lead

The Cross Family of Agencies welcomes you. We need your talent and expertise. Commercial Lines Processing Analyst Team Lead Duties of a Commercial Lines Processing Analyst. Team Leader include but are not limited to :

• Running, distributing, and following up on reports to staff to ensure quality management expectations are met (DL/e. Doc reports, activity reports, overdue suspense reports, etc., follow up on completion of unbilled for month/quarter end).
• Running lists to ensure that staff are following the commercial lines workflow expectations (action codes, altering suspense’s, etc.).
• Periodic auditing of direct report activities for compliance w/workflows
• Helps Account Managers resolve issues or concerns related to Processing/document access
• Responsible for the on-boarding/training plan and development of new commercial lines processing staff members.
• Assist with reallocation of processing alpha splits as needed
• Assists management with Workflow Manual updates and training as needed
• Monitors and reports the status of office culture and provides input on ways to improve.
• Works with management to implement any change needed to resolve morale issues.
• Acts as a first point of contact to determine if/when an issue needs to be escalated to a manager.
• Assist w/Planning and execution of informational quarterly commercial lines processing meetings.
• Implementation and follow-up of procedural changes within the department at the direction of Dept Manager.
• Processing of assigned Lg CL accounts
• Responsible for annual performance reviews/semi-annual check-in of direct reports w/input of department manager
• Bi-weekly 1:1’s with direct reports
• Coordinates with Dept Manager to ensure adequate staff coverage at all times
• Responsible, w/input of department manager, for development of direct reports benchmark plans
• Perform other duties as assigned.