Care Manager Supervisor

CP Unlimited is seeking a Care Manager Supervisor to support its new Health Home Care Management program. This position provides day-to-day supervision, guidance, and support to care management staff serving individuals with complex medical, behavioral health, and social service needs. The Care Manager Supervisor oversees the delivery of person-centered services, supports staff in addressing barriers to care, and promotes coordination among members, families, healthcare providers, and community partners.

The supervisor also monitors service quality, documentation, and compliance with Health Home and agency requirements.

Essential Duties and Responsibilities

Provide ongoing supervision, coaching, and training to care management staff. Monitor staff caseloads, service delivery, and follow-up to ensure members receive timely and appropriate support. Review comprehensive assessments and person-centered care plans for completeness, accuracy, and alignment with members’ needs, preferences, and goals.

Guide staff in coordinating medical care, behavioral health treatment, housing resources, benefits, transportation, and other community services. Facilitate case conferences and assist staff with complex cases, member engagement challenges, and barriers to accessing services. Support crisis intervention, safety planning, and appropriate escalation of urgent member concerns.

Oversee coordination during transitions of care, including hospital admissions, discharge planning, and connections to follow-up services. Review electronic health records and case documentation to ensure timely completion, accuracy, confidentiality, and compliance with program standards. Monitor staff performance, identify training needs, and provide constructive feedback to strengthen service delivery.

Maintain effective working relationships with healthcare providers, community organizations, and other service partners. Assist with quality improvement activities, chart reviews, audits, and corrective actions as needed. Promote respectful, culturally responsive services that support member choice and independence. Required Qualifications Bachelor’s degree in Social Work, Human Services, Psychology, Nursing, Public Health, Rehabilitation Counseling, Healthcare Administration, or a related field.

Three to five years of relevant experience in care management, case management, healthcare, behavioral health, or social services. One to three years of supervisory or leadership experience. Demonstrated ability to guide staff, manage competing priorities, and address complex service needs. Strong written and verbal communication, organizational, problem-solving, and interpersonal skills.

Knowledge of person-centered care planning, community resources, crisis intervention, and service coordination. Proficiency with electronic health records and accurate, timely care management documentation. Ability to work independently and collaboratively in a hybrid, community-based setting.

Preferred Qualifications

Master’s degree in a related field. Experience in a Health Home care management program. Knowledge of Medicaid benefits, eligibility, and service systems. Experience supporting individuals with chronic medical conditions, behavioral health needs, housing instability, or other complex needs. Experience monitoring documentation quality and supporting program compliance.

Compensation

The annual salary range is $65,000–$70,000 , based on relevant experience and qualifications. EOE