Customer Service Representative - State Farm Agent Team Member

ROLE DESCRIPTION: As a Sales Representative with Jo. Ann M Cuevas Agency LLC, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Property and Casualty License, a must! Life and Health License a must! Bi-Lingual a must! This is not a Remote position. We look forward to connecting with you if you met those qualifications and are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• *Property and Casualty license (must have currently)
• *Life and Health license (must have currently)
• • Bilingual
• Spanish a must
• Excellent communication and interpersonal skills
• Excellent communication skills - written, verbal and listening
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• A People person
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Self-motivated
• Proactive in problem solving
• Experience in a variety of computer applications, particularly Windows