Assistant Market Manager Tier I

Our Vision: Be the best at what we do. Our Mission: Improve lives through technology. Summary: “Customer Inspired” isn’t our slogan — it’s our driving force, and C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customers’ lives.

It’s a challenging goal, but we have a winning team that is looking to grow. As an Assistant Market Manager, you will serve as the second-in-command of the market, supporting the Market Manager in the operations, sales, and services of the retail store(s) within your assigned area. You will assume full responsibility for the market in the absence or at the direction of the Market Manager, ensuring store performance, customer experience, and employee development remain at the highest level.

This role plays a pivotal part in driving revenue, ensuring compliance, managing operations, and delivering unbeatable customer experiences.

Responsibilities

What You Will Do

In all of your duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results.

• Serve as the market owner in the absence or at the direction of the Market Manager, providing leadership and oversight for all retail operations.
• Assist the Market Manager in leading the sales team to achieve or exceed gross, deactivation, and net sales goals.
• Cross-train and develop the skills of staff, including succession planning; support hiring, training, and performance feedback processes.
• Ensure all customers are helped in a timely manner by using the “all hands on deck” approach and other methods to meet wait time goals.
• Monitor compliance with corporate policies and procedures, ensuring markets meet or exceed Retail Audit performance standards.
• Oversee market inventory processes, ensuring stores remain stocked, organized, and compliant at all times .
• Optimize the customer experience by managing employee scheduling, attendance, and overtime, including management of the Kronos timekeeping system.
• Take full responsibility for all back-office operations of the retail store to ensure daily and long-term goals are achieved.
• Perform additional duties as assigned. This position is an exceptional introduction to retail leadership, providing a perfect springboard into Market Manager and other senior leadership opportunities at C Spire.

Qualifications

What You Will Bring

As a C Spire team member you will bring a relentless obsession to be the best in our industry and a winning mentality, determined to outsmart and outdo competitors. You will have a single-minded commitment to unbeatable internal customer and external client experience. To support our Retail team you will have an unapologetic passion for innovation and technology and an uncompromising drive toward continuous improvement.

In addition to that, we require :

• One or more years of sales and/or customer service experience in telecommunications or a related industry.
• Strong planning, analytical, and problem-solving skills.
• Ability to work with a sense of urgency in a technology-driven environment, with a passion for learning new trends .
• Demonstrated ability to lead a sales team and manage store performance while maintaining a high -quality customer experience in a fast-paced environment. We will give special consideration to candidates who have:
• Prior management experience.
• Two or more years of retail sales experience with strong demonstrated leadership ability in a performance-compensation environment.
• A proven track record of increasing levels of responsibility.
• A college degree. What You Will Gain A great workplace needs more than dental coverage, though we provide that and excellent health insurance. But that’s just the start. We make sure working at C Spire is the best career experience around. And Forbes has named us one of America's Best Midsize Employers multiple times because of it. We also offer:
• Competitive Compensation Package
• Blue Cross Blue Shield Health Insurance
• Tuition Assistance Programs
• Complimentary Wireless Service & Device*
• 401k Match
• Teladoc Telemedicine
• Well. Beacon Wellness Program
• Paid Talent Referral Opportunities
• Tailored learning paths for every position Physical Requirements and Working Conditions
• Must be able to work some evenings and Saturdays.
• Occasional overnight travel may be required .
• Must be able to stand for long periods of time.
• Must be able to lift at least 40 lbs. of material.
• Must be able to stand to use a computer keyboard and/or mouse while viewing a computer screen . *Complimentary wireless service and device available to team members in our wireless footprint. If you want to work hard, achieve a lot, and make a difference, then C Spire is the place for you.