Housekeeper

Ability to clean guest rooms, bathrooms and public space in the hotel. May restock carts and may assist in the laundry department as necessary.

Essential Functions

Attends all training; including safety training sand standard operation procedures as directed by management. Arrives at work in a timely fashion in accordance with the posted schedule. Abides by established uniform guidelines. Practices efficient and effective procedures. Works as a member of the overall hotel team to ensure that each guest has an experience that exceeds their expectations.

Maintains a “can do” and “guest first” attitude at all times. Reports any maintenance repairs to maintenance staff. Assures requests are made in a timely manner. Picks up assignment and room keys daily according to key policy. Completes and returns check list at the conclusion of each shift. Returns and signs key in. Cleans rom and bathrooms compliant with hotel standards and time guidelines.

Follows Ecolab Fresh State program to cleaning guest rooms. Abides by guidelines for use of cleaning towels and gloves. Cleans rooms one at a time. Properly stocks housekeeping cart and closets when necessary. Abides by all ‘Do Not Disturb’ sings on guest room doors; notifies supervisor of presence. Properly identifies sharps and handles appropriately.

Reports any cleanliness issues not able to be resolved to housekeeping supervisor and/or front desk, maintenance. Inspects each room for bed bugs and other unwanted pests. Follows proper procedure for reporting and reports immediately. Reports lost and found items as appropriate; turns in items following shift. Is mindful to not make excessive noise in the guest room space.

Assists in cleaning public areas of the hotel when deemed necessary. Deposits trash as necessary or at the end of shift. Monitors activity in guest hallways for suspicious or inappropriate behavior and reports immediately to the front desk. Maintains appropriate personal contact with customers (both internal and external) including daily interactions with guests.

Coordinates with housekeeping supervisor daily to ensure guests special requests are met. Works to meet or exceed benchmarked scores as it pertains to the housekeeping department. All other duties assigned.