Senior Systems & Network Engineer - MSP

About the role

Must currently reside within a 30-mile commuting radius of Cleveland, OH or Warren, OH. This position is not remote and does not offer visa sponsorship. infinIT is seeking a Senior Systems & Network Engineer who enjoys solving complex technical problems and being the highest-level escalation point. This role is designed for a highly capable engineer who is strong in Windows Server environments and comfortable working across networking, virtualization, and cloud technologies.

You will serve as a senior technical resource within our Service Delivery team, leading escalations, supporting infrastructure projects, and mentoring other engineers. This position requires strong troubleshooting skills, ownership of technical challenges, and the ability to work complex issues to completion. The Senior Systems & Network Engineer works closely with the Service Delivery Manager and helps strengthen the technical capabilities of the entire Service Delivery team through mentorship, guidance, and technical leadership.

What Success Looks Like in This Role Complex infrastructure issues are resolved efficiently Infrastructure projects are planned and executed successfully Junior technicians grow through mentorship and technical guidance Client environments become more stable, secure, and well-documented Key Responsibilities Technical Leadership Serve as the primary escalation point for complex systems and network issues Perform advanced troubleshooting and root cause analysis across server, network, and virtualization environments Take ownership of critical issues and ensure they are resolved completely Systems & Infrastructure Engineering Design, implement, and support Windows Server environments across client networks Manage virtualization platforms, including Hyper-V and VMware environments Support Microsoft 365 cloud services Networking Support firewall and switching platforms such as Sonic.

Wall, Cisco Meraki, and Ubiquiti Troubleshoot routing, switching, VPN, and connectivity issues Project Engineering Lead infrastructure projects including server deployments, migrations, network upgrades, and cloud integrations Work with vendors and manufacturers to troubleshoot issues and implement solutions Telephony Systems Assist with deployment and support of 3CX, Switchvox, Netsapiens, and Microsoft Teams Phone Documentation & Standards Maintain accurate documentation within our documentation platform Contribute to technical standards and best practices across client environments Technical Experience Required 5+ years in Windows Server/network engineering, ideally in an MSP or SMB IT environment Experience with Microsoft 365 Experience with Hyper-V and VMware virtualization Preferred Experience supporting Sonic.

Wall, Cisco Meraki, or Ubiquiti networking equipment Experience supporting VoIP systems Experience working in a Managed Services Provider (MSP) environment Experience with Azure infrastructure Experience with Connect. Wise and Datto RMM is a plus Experience using AI-assisted tools for scripting, documentation, or troubleshooting workflows Certifications (Preferred but Not Required) CompTIA Network+, Security+ Windows Server Office 365 Cisco CCNA Sonic.

Wall SNSA, SNSP, or SMAA Equivalent real-world experience is valued as highly as formal certifications. The Kind of Person We’re Looking For We’re looking for someone who takes pride in solving difficult problems and seeing technical work through to completion. The right candidate: Enjoys tackling complex technical challenges Takes ownership of issues instead of passing them along Will mentor junior technicians and support team development Works collaboratively and contributes to a positive team culture Communicates clearly with both technical staff and clients Is comfortable engaging vendor support and researching solutions when needed This role will play an important part in shaping the future of service delivery.

Work Environment This is an onsite role based in our Cleveland office and/or our Warren office. While most work is performed from the office, occasional travel to client locations will be required.

Benefits

Medical, Dental, and Vision insurance 401k plan Mileage reimbursement for travel to customer sites