Field Service Engineer

Job Details: Level: Experienced, Job Location: California

• Southern, CA, Education Level: None, Salary Range: $85000.00 - $105000.00Salary/year, Job Shift: Day, Job Category: Installation
• Maint
• Repair, Field Service Engineer (X-Ray) Territory: Northern California, Oregon, Washington & Northern Nevada/Reno Job Summary Using established company guidelines, the Field Service Engineer performs on-site installation, preventive maintenance, routine repair, troubleshooting, and calibration of Konica Minolta Healthcare products and equipment. This is a field-based position supporting customers throughout an assigned territory covering Northern California, Oregon, Washington State, and Northern Nevada/Reno. Regular travel to customer sites throughout the territory is required. Essential Functions/Responsibilities Performs on-site installation, preventive maintenance, troubleshooting, repair, and calibration of company products and equipment. Provides technical and service support to KMHA customers as well as Sales, Service, and Management teams. Serves as a primary customer contact for technical and service-related issues. Identifies equipment malfunctions, diagnoses problems, and takes appropriate corrective action. Trains customer personnel on proper equipment operation and basic maintenance. Represents the company professionally in all interactions with customers. Prepares and maintains daily service logs, reports, and documentation of work performed. Manages a variety of field service assignments requiring independent problem-solving and technical judgment. Experience with the installation and service of CR/DR modality products preferred. General knowledge and understanding of DICOM. Experience with the installation, construction, and/or service of X-ray rooms and portable X-ray products preferred. Travels regularly throughout the assigned territory to provide installation, maintenance, and service support.

Qualifications

Physical Requirements/Travel Ability to lift 40–50 lbs as needed Must be able to travel approximately 50–75% domestically Must reside within assigned territory Strong vision and communication abilities for in-person and remote interactions Must have a valid driver's license in good standing Core Competencies Technical Proficiency Applies strong technical knowledge to troubleshoot and resolve issues with imaging systems Stays current with product updates and shares expertise with the team Problem Solving & Critical Thinking Diagnoses issues accurately and develops effective solutions under pressure Uses data and experience to support sound decision-making Project & Time Management Manages multiple tasks and priorities efficiently Coordinates field activities and adjusts plans to meet goals and deadlines Customer Focus Provides timely, respectful, and solutions-oriented service Maintains professionalism in challenging situations and seeks feedback to improve Communication Skills Communicates clearly, both verbally and in writing Listens actively and tailors communication to the audience Team Collaboration Works effectively within cross-functional teams Shares knowledge and supports team success through accountability and openness Leadership & Accountability Takes initiative and follows through on commitments Mentors others and contributes to continuous improvement Quality & Compliance Adheres to company and industry standards (e.

g., ISO-9001, 21 CFR 820) Identifies areas for improvement and supports high-quality service delivery Adaptability & Strategic Awareness Adjusts to evolving customer needs and business priorities Understands broader organizational goals and aligns efforts accordingly Benefits We offer a comprehensive and competitive benefits package, including: Choice of three medical plans and two dental plans Vision insurance Company-paid life and AD&D insurance Supplemental coverage options, including life, critical illness, accident, and hospital insurance Flexible spending accounts (FSA) and commuter benefits 401(k) with company match Unlimited flexible time off Company Description Konica Minolta Healthcare Americas (KMHA) is a leading provider of innovative healthcare technology solutions, including diagnostic imaging and healthcare information technology.

We deliver advanced imaging and IT solutions designed to improve patient care and clinical workflows. As a division of Konica Minolta, Inc., a global organization with a presence in 150 countries, KMHA is committed to delivering value and developing solutions that support better decisions in healthcare. Guided by a philosophy of creating new value for customers and society, Konica Minolta Healthcare continues to evolve and advance healthcare technology.

Equal Opportunity Employer Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status, or any other characteristic protected under applicable law.