Inside Sales & Key Account Associate

Job Title: Inside Sales & Key Account Associate Department: Order Management Job Type: Full-Time | Onsite Location: Rock Hill, SC 29730 Position Summary The Inside Sales & Key Account Associate at HCFA serves as a primary point of contact for assigned key accounts, providing exceptional customer service, managing customer orders, and supporting sales activities.

This role coordinates communication between customers and internal teams, assists with quotes and orders, addresses customer needs, and supports the successful delivery of products and services. The role will also support HCFA's e-commerce sales channel by responding to online customer inquiries, processing e-commerce orders, assisting customers with product selection, and identifying opportunities to generate additional sales.

The ideal candidate is adaptable, customer-focused, detail-oriented, and comfortable working in a fast-paced inside-sales environment. This individual will contribute to customer satisfaction, account retention, and overall sales growth.

Key Responsibilities

Maintain consistent, clear, and effective communication between HCFA and assigned key account customers. Manage the day-to-day needs of assigned key accounts, proactively addressing issues and ensuring a high level of customer satisfaction. Process and manage customer orders accurately and efficiently from initial request through fulfillment and delivery.

Monitor order and delivery status and coordinate with internal teams to ensure timely and accurate fulfillment of customer orders. Address customer concerns and resolve issues related to order status, delivery delays, product availability, product specifications, pricing, billing, and other customer needs. Coordinate with cross-functional teams, including sales, operations, logistics, parts, service, and accounting, to ensure customer requirements are addressed efficiently and effectively.

Assist customers with purchase requests, equipment orders, parts orders, and other product-related inquiries. Prepare accurate quotes and cost proposals by verifying product specifications, quantities, pricing, availability, and applicable terms. Follow up on open quotes, pending orders, and customer inquiries to support sales conversion and customer retention.

Support HCFA's e-commerce sales activities by responding to online customer inquiries, assisting customers with product selection and purchasing, and converting e-commerce inquiries into completed sales. Process and follow up on e-commerce orders, ensuring accurate order entry, product availability, pricing, payment, and fulfillment.

Identify opportunities to promote additional equipment, parts, accessories, and other products through e-commerce and inside-sales channels. Assist with maintaining accurate product information, pricing, availability, and other sales-related information within HCFA's e-commerce platform. Maintain accurate customer, quote, order, and sales information in Salesforce, SAP, or other applicable systems.

Required Qualifications Industry experience within the material handling, heavy industrial equipment, or rental industry is required. 2–3 years of experience in inside sales, customer service, order management, sales coordination, or account management. High school diploma or GED equivalent. Excellent communication skills and proven ability to act as a key liaison between internal teams and customers.

Strong customer-service and sales orientation with the ability to identify and pursue sales opportunities. Ability to perform effectively in a high-volume and fast-paced environment. Excellent organizational and multitasking skills. Strong attention to detail and commitment to maintaining high-quality standards. Comfortable working with online sales platforms, e-commerce systems, and digital customer interactions.

Preferred Qualifications

Associate or bachelor's degree in business, marketing, sales, or a similar field. Experience with Salesforce or ERP systems, such as SAP. Experience with e-commerce platforms, online order management, or digital sales. Experience in business-to-business inside sales.

Compensation

& Benefits Salary Range: (Based on experience and qualifications) Benefits Include: Medical, Dental, and Vision insurance 401(k) with company match Paid Time Off (PTO) and Paid Holidays Employee Assistance Program (EAP) Additional Information This job description reflects the current expectations for the position but is not intended to be all-inclusive.

Duties, responsibilities, and qualifications may be modified or reassigned at any time to meet the evolving needs of the organization.