Telephony Developer

Job Description: Responsible for handling developments for telephony system used by contact center. Develop call flow scripts and assess user experience based on contact center requirement. Technical support for call flow changes and initiatives Oversees the preparation and planning of call flows and communication improvements.

Manages the telephony platform of the Bank including IVRS and contact center productivity modules Requirements Qualifications: At least 3 years experience on coding and development on Voice Solutions Has experience managing and developing Aspect, Twilio, Genesys or any other contact center platform Has extensive knowledge on call flow development Programming Languages: Java VXML, Php, SQL, VoiceXML Web Scripting: HTML, JSP, JavaScript Database Systems: Oracle / Microsoft SQL Applications: Microsoft, Web.

Sphere, Eclipse, Net. Beans, Postman Has extensive knowledge on API integrations and development