Hotel Manager

JOB Summary

To manage rooms of hotel in such a way that senior management achieves financial goals established by the ownership. A hotel manager is responsible for the day-to-day management of a hotel and its staff. They have accountability for budgeting and financial management, planning, organizing and directing all hotel services, including front-of-house (reception, reservations), and housekeeping.

While taking a strategic overview and planning ahead to maximize profits, the manager must also pay attention to the details, setting the example for staff to deliver a standard of service and presentation that meets guests' needs and expectations. Business and people management are equally important elements. Hotel Manager reports to Director of Operations.

We have amazing benefits like:

• Flexible work schedule.
• Clear and defined training.
• Career growth, you are our future!
• Other benefits include Medical, Dental and Vision, and 401k.

Duties and Responsibilities

• Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino as well as Senior Management of Holland Casino Holdings , Inc. (Continually)
• Coach, monitor, and develop team members for improved performance.
• Issuing timely performance evaluations on subordinates and offering guidelines and resources to achieve goals.
• Must maintain the strictest confidence of any and all confidential information disclosed by Triple Crown Casinos. (Continually)
• Hire, train, and supervise front desk/office supervisor, housekeeping staff, PBX supervisor, and other hotel positions.
• Maintain expected levels of service and cleanliness in rooms. (Continually)
• Establish and maintain guest service standards.
• Remain abreast of industry trends and design programs to encourage high level of team member performance.
• Maintain and update hotel systems and procedures to maintain the highest performance levels.
• Develop, monitors and yields hotel room rates.
• Completes hotel room occupancy projections, provide monthly summary report of hotel performance (month over month and year over year.)
• Review all rooms rate seasonally to be competitive in market.
• Evaluate department supervisors frequently. (assistant manager and lead house keeper)
• Provide senior management with recommendations for capital improvements as well as routine maintenance requests.
• Organizes prospect files by listing information, such as names of officials and plans for conventions, to be used for promotional purposes.
• Directs workers engaged in preparing promotional correspondence with travel bureaus, business, and social groups.
• Confers with department heads to discuss and formulate plans for soliciting business.
• Overseeing the budgetary process for respective departments.
• Oversees development and administration of sales programs/packages.
• Salaried position-must work a minim of 45-50 hours per week. All time off and vacation time must be approved by Director of Operations.
• Responsible overseeing all vending machine operations (Candy and Soda), except poker room.
• All other duties as assigned. Required Knowledge and Skills
• Knowledge and experience in management of hotel operations including people, process and performance.
• Must have good organizational skills.
• General knowledge of Microsoft Word, Excel, and Outlook is a plus.
• Ability to sustain a high level of confidentiality and professionalism.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with team member relations issues.
• Ability to work independently and collaboratively and communicate effectively with team members at all levels of the organizations.
• Uses diplomacy and tact to build constructive and effective relationships including during high-tension situations.
• Ability to obtain support for ideas and actions from subordinates, peers, or superiors in order to accomplish a task or goal.
• Uses time efficiently and effectively to manage priorities.
• Deals with simple and complex concepts effectively.
• Ability to adjust or balance the size of staff on a daily basis in order to maximize productivity or control labor costs without sacrificing customer service.
• Ability to identify circumstances or incidents that require the notification and/or approval of others. Required Education and Work Experience
• High School diploma and some college.
• Must have strong background and experience in Executive Administration field.
• Casino industry experience a plus.