Ombudsman

Job Details: Job Location: CCR Butler South Main Street

• BUTLER, PA, Position Type: Full Time, Education Level: 4 Year Degree, Salary Range: $21.00 - $23.00Hourly, Travel Percentage: Road Warrior, Job Shift: Daylight, Job Category: Nonprofit
• Social Services, Ombudsman – Full-time & Part-time Available Center for Community Resources Butler County, PA 1 Position WANT TO WORK FOR AN AGENCY THAT’S BEEN VOTED BEST PLACES TO WORK FOR 11 CONSECUTIVE YEARS WITH COMPETITIVE BENEFITS AND SALARY? The Ombudsman serves as an Independent advocate for residents of Long-Term Care facilities, including nursing homes, personal care homes, and assisted living facilities. The Ombudsman investigates and resolves complaints, protects residents’ rights, and works to improve the quality of life and quality of care for older adults receiving long-term care services. The salary range for this position is $21.00–$23.00 per hour. This role will be scheduled during daylight hours, Monday through Friday.

Essential Functions

Resident Advocacy Advocate for the rights, dignity, and well-being of long-term care residents Empower residents to voice concerns and make informed decisions Promote resident-centered care and self-determination Complaint Investigation and Resolution Receive, investigate, and resolve complaints from residents, families, or others Address issues related to care quality, resident rights, abuse, neglect, and access to services Work collaboratively with facilities while maintaining resident confidentiality Monitoring & Facility Visits Conduct regular, unannounced visits to long-term care facilities Observe conditions, policies, and resident interactions Identify trends or systematic issues requiring intervention Outreach & Education Educate residents, families, and facility staff, and the public on resident rights and Ombudsman services Provide presentations and training to community groups and stakeholders Recruit, train, and supervise volunteers and PEERs Documentation & Reporting Maintain accurate and timely case records Prepare reports, statistics, and documentation as required by state and federal guidelines Ensure compliance with confidentiality and data protection standards System Advocacy Identify patterns of systematic problems affecting residents Recommend policy and procedural changes to improve long-term care Knowledge, Skills, and Abilities Excellent communication, interviewing and critical thinking skills, time management, and conflict resolution skills Proficiency with electronic case records and detailed-oriented documentation Ability to work independently Working Conditions Combination of office and fieldwork, including facility visits Emotional demands associated with working with vulnerable populations.

Qualifications

Associates degree in sociology, social welfare, psychology, gerontology, nursing or other human service-related field and 1 year experience working with the Aging population: or High School Diploma / GED with at least 12 college credits in sociology, social welfare, psychology, gerontology, nursing or other human service-related field and with 3-5 years’ experience working in a long-term care setting Excellent phone skills, detail orientated and dependable Ability to mobile into the community, be aware of surroundings.

Ability to pass all background checks and clearances. Preferred: Previous experience within Long Term Care *Center for Community Resources is a qualifying employer under the Public Service Loan Forgiveness (PSLF) Program. Interested applicants should visit Student Loan Forgiveness | Federal Student Aid Benefits & Total Rewards: HEALTH & WELLNESS Medical: Employee $41.

93/pay Employee + Child(ren) $73.32/pay Employee + Spouse $93.60/pay Employee + Family $121.61/pay FREE Dental Insurance FREE Vision Insurance FREE Employee Assistance Program Flexible Spending Account (FSA) FREE Healthy Merits Well-Being Program EMPLOYER-PAID COVERAGE FREE Life Insurance FREE Short-Term Disability FREE Long-Term Disability TIME OFF & WORK LIFE BALANCE Up to 20 PTO days in your first year 25 PTO days at 5 years 30 PTO days at 11 years 7 Paid Holidays 1 Floating Personal Day PTO Cash-Out Option Flexible scheduling opportunities RETIREMENT & FINANCIAL 403(b) Retirement Plan Employer match up to 6% Referral Bonus - up to $1,000 Pre-tax & Roth contribution options EDUCATION & SUPPORT Tuition reimbursement up to $2,000 per semester / $4,000 per year Public Service Loan Forgiveness (PSLF) eligible employer ADDITIONAL OPTIONS Accident Insurance Critical Illness Insurance Hospital Indemnity Insurance Buy-Up Life & AD&D Insurance Equal Opportunity Employer Statement We are an equal opportunity employer and are committed to creating an inclusive workplace.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law.

Qualifications

Required: Preferred: Education 4 year degree in human services field Experience Excellent phone skills, detail orientated and dependable Previous experience within Long Term Care Licenses, Certificates or Clearances Ombudsman Training and Certification Special Skills, Knowledge and Abilities Ability to mobile into the community, be aware of surroundings.

Other Factors or Requirements Ability to pass all background checks and clearances.