Patient Hospitality Rep

Job Details: Job Location: TCO

• Oklahoma City, OK, Salary Range: $7.25Hourly, Key Responsibilities: Patient Engagement: Routinely visit assigned patient rooms to provide a friendly presence, check on comfort, and offer assistance. Greet new patients upon admission and introduce available services. Conduct discharge visits to thank patients and ensure a positive closing experience. Service Recovery: Identify and address patient concerns in real time. Escalate issues appropriately to clinical or management staff to ensure timely resolution. Provider Support: Reinforce positive patient-provider relationships by ensuring patients feel seen, heard, and cared for. Clarify non-clinical questions and offer reassurance or explanation where appropriate. Survey Readiness: Educate patients on the importance of satisfaction surveys (e.g., HCAHPS), ensuring they understand how their feedback helps improve care. Encourage positive participation and provide contact info for post-discharge support if needed. Collaboration: Work closely with nursing staff, providers, and patient experience teams to communicate trends, recurring concerns, or praise. Attend team meetings and contribute to continuous improvement initiatives. Performance Metrics: Improvement in patient satisfaction. Patient engagement frequency and documentation of visits. Timeliness and effectiveness of service recovery. Feedback from patients, providers, and clinical staff. Qualifications: