Call Center Representative

We are looking to add a skilled and personable Patient Support Center Representative to our team. The PSCR is the most important initial point of contact for patients and external providers calling into GPH. You will be answering phone calls in a patient-focused manner to assure exceptional care and patient access. The ideal candidate will have the highest standard of customer service and compassion for others, and will perform all duties in a manner consistent with our mission, values, and customer service standards.

This position is not eligible for a hybrid or fully-remote schedule. If you have customer service experience, have excellent people skills, and believe in a mission that focuses on helping underserved members of our community then we would love to meet you! We are a mission-driven team focused on taking care of each other and our community.

And we're growing!! Required: High school diploma or equivalent GED equivalent is required. Level 3 English is required. Strong customer service skills required. Call center experience in a healthcare setting preferred. Knowledge of Medicare, Medicaid, managed care, HMOs, and private insurance Generous Benefits Package: Organization-wide incentive bonus of up to 5% of annual base salary Health, Dental, Vision Insurance (Employer – Employee shared) Health Savings Accounts with employer contributions Flexible Spending Accounts Employer paid Life insurance, Short-term and Long-term Disability 403(b) employer match up to 3% Generous PTO package, including paid personal days, holidays, and time to volunteer Bereavement and Military Leave Non-CME training reimbursement up to $300 for full-time (32 hour) employees Tuition assistance up to $1,500 for full-time (32 hour) employees Gym membership reimbursement up to $300