Field Service Technician

Position Summary

The Service Technician is responsible for performing diagnostics, maintenance, repairs, and inspections on fire apparatus, heavy trucks, and emergency response equipment. This role requires a skilled technician with prior heavy truck or commercial vehicle repair experience who can work independently while maintaining high standards of quality, safety, and efficiency.

The Service Technician plays a key role in supporting operational readiness for emergency response vehicles by accurately diagnosing issues, completing repairs in a timely manner, and contributing to overall shop productivity and customer satisfaction.

Essential Functions

& Core Responsibilities Safely operate company vehicles as assigned and, upon the required Commercial Driver's License, operate CDL-required vehicles in compliance with applicable laws, safety requirements, and company vehicle-use policies. Perform diagnostics, inspections, maintenance, and repairs on fire apparatus, heavy trucks, emergency response vehicles, and related equipment in accordance with company, OEM, and safety standards.

Troubleshoot mechanical, electrical, hydraulic, pneumatic, and multiplex systems to identify and resolve operational issues efficiently and accurately. Complete preventative maintenance services and repair activities to support vehicle reliability, operational readiness, and customer satisfaction. Utilize diagnostic software, OEM service information, testing equipment, and shop tools to support accurate repair execution and problem resolution.

Accurately document complaint, cause, correction, labor activity, and repair status information within company systems and work orders. Communicate repair progress, additional repair needs, and operational concerns to shop leadership and service personnel. Maintain clean, safe, and organized work areas in compliance with company safety procedures, PPE requirements, and operational standards.

Perform quality checks on completed repairs to ensure equipment is functioning properly and repairs are completed correctly the first time. Properly operate, maintain, and care for company tools, equipment, and customer vehicles. Support shop productivity, workflow efficiency, and operational readiness through dependable work performance and collaboration with team members.

Participate in technical training, certification programs, and ongoing skill development activities. Maintain professionalism, teamwork, and positive communication with customers, leadership, and fellow employees. Identify and report unsafe work conditions, equipment concerns, or operational risks promptly and appropriately.

Regular and reliable attendance is an essential function of this position, including the ability to report to work as scheduled and support operational needs. Required Qualifications Valid Commercial Driver's License required at hire, or ability to obtain the required CDL and applicable endorsements within six (6) months of employment, based on business need; must maintain an acceptable driving record and company driving authorization.

Minimum 2-3 years of experience in heavy truck, diesel, automotive, commercial vehicle, or related equipment repair. Strong mechanical, electrical, and diagnostic troubleshooting skills. Ability to work independently and manage repair activities efficiently in a fast-paced service environment. Experience using diagnostic software, OEM service information, shop equipment, and hand tools.

Ability to complete accurate digital work orders and repair documentation. Strong problem-solving, organizational, and communication skills. Preferred Education, Certifications, and/or Experience Class B CDL or ability to obtain within established timeframe based on business needs. Experience working on emergency response vehicles, fire apparatus, or specialty equipment.

OEM, EVT, ASE, or related technical certifications. Experience with hydraulic, multiplex, or advanced electrical systems. Physical Demands Ability to work in shop, yard, field, or service environments around vehicles, tools, machinery, and moving mechanical parts. This role requires physical activity necessary to inspect, diagnose, repair, and service equipment, which may include standing, walking, bending, kneeling, crouching, climbing, using tools, and lifting, carrying, pushing, or pulling materials consistent with operational needs.

Ability to lift or move materials and equipment up to 30 pounds independently and more with appropriate assistance or equipment. The Company will provide reasonable accommodation in accordance with applicable law to enable qualified individuals to perform the essential functions of the role. Company Benefits We offer a competitive benefits package designed to support our employees' health, financial well-being, and work-life balance, including: Medical, Dental, and Vision Insurance 401(k) retirement plan Life Insurance Long-Term Disability Other Supplemental Insurance Paid Time Off Company Paid Holidays Employee Assistance Program Wellness Program Equal Employment Opportunity Safe Industries is an Equal Opportunity Employer.

We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

Employment decisions are based on qualifications, merit, and business needs.