Learning Technology Specialist

This position is responsible for providing ongoing technology support to Learning Development and to all other Single-Family lines of businesses. This position is also responsible for overseeing and champion assigned projects and initiatives to enhance productivity, efficiency and business units’ results, as well as overall customer experience, as they are impacted by Learning Technology.

Internal Training Consulting Manage Learning Development email inbox Oversee technology processes and procedures (business’ and internal) as required Draft and distribute communications to keep staff informed of technology changes, upcoming training events, and new technology initiatives Participate in corporate initiatives to build a positive learning culture throughout MCAP Research current trends to stay informed on industry best practices (training, business, and technology) and opportunities in order to provide appropriate recommendations Seek and provide peer feedback on training delivery, design, and development Demonstrate expert skills in end-to-end project management and ownership Implement Training Programs Provide technical support for training deliveries, Single Family events, and leadership initiatives Administration of Learning Management System Administration of Knowledge Management System Support business units on design and development for technology training Leadership Support Maintain awareness of business unit goals, objectives, strategies, procedures, and technology changes.

Build and maintain strong relationships with all internal and external customers Review reporting on common errors, for the purpose of proposing and creating reinforcement initiatives. Participate in corporate initiatives to build a positive learning culture throughout MCAP. Research current trends to stay informed on industry best practices (training, business, and technology) and opportunities in order to provide appropriate recommendations.

Demonstrate expert skills in end-to-end project management and ownership Build and maintain strong relationships with all internal and external customers Learning Technology Work with business units on various initiatives relating to learning technologies Liaise with vendors to troubleshoot and resolve system problems efficiently and effectively Make recommendations to maximize the use of learning technologies in support of new functionality and process improvement initiatives Leverage internal and external resources to design, develop and implement technology training solutions