Deficiency Coordinator

Job Details: Job Location: Commercial Fire

• Jacksonville, FL, Salary Range: $20.00 - $22.00Hourly, Duties and Responsibilities: Supporting the Project Managers in managing their accounts including the following responsibilities: Monitor email communication to support Project Managers and Affiliates. Serve as a point of contact for communication between Commercial Fire Affiliate and the Project Manager, addressing escalated issues, and providing updates concerning monitoring conversions and installation projects. Review the daily monitoring reports and follow up with Customers as needed for repairs Upload Project Manager quotes to Customer service platforms for review and approval. Dispatch to our Affiliates approved work orders and request for estimates Assist with special projects as required Qualifications: Able to organize work, while engaging in a variety of tasks simultaneously Strong written and verbal communication skills Notable computer knowledge and aptitude of software applications Attention to detail and good decision-making skills Possesses leadership capabilities and acts as a team player 2 years of customer service experience preferred