Lead Engineer - Network Engineering

1. Role Purpose (1–3 lines): Leads enterprise network engineering & advanced operational support across routing, switching, WAN, LAN, wireless, SD-WAN and network security components to ensure high availability, optimized performance and secure network connectivity across customer and internal environments. 2.

Key Responsibilities

• Lead design, configuration, deployment and optimization of network infrastructure, routing policies and segmentation.
• Perform advanced troubleshooting, problem management, RCA, performance optimization and escalations handling.
• Support network upgrades, migrations, patching, software upgrades, capacity management and resilience improvements.
• Implement network security controls, ACLs, firewall policies, zero trust segmentation and access governance.
• Ensure end-to-end network observability, monitoring integration and proactive detection of performance degradation.
• Create and maintain network architecture documentation, operational runbooks and engineering standards.
• Provide technical SME support for new solutions / presales sizing and infra transformation initiatives.

1. Key Performance Indicators (KPIs):

• Network availability and performance SLA adherence
• MTTR & incident resolution effectiveness
• Network change success rate
• Network optimization gain metrics (latency, throughput, packet loss reduction)
• Control / policy compliance and standardization adoption
• Reduction in repeat network incidents