Account Associate - State Farm Agent Team Member

ABOUT OUR AGENCY: I opened my agency in 2000, and today I’m proud to lead a team of 12. I’ve been with State Farm for 35 years, and this career has been a major part of my life and identity. Outside the office, I enjoy sailing and spending time with my three grown children. Community involvement is incredibly important to me, and I stay active in a variety of local charitable efforts and events. I also take great care of my team by offering PTO, a Simple IRA, health benefits, strong work–life balance, and reimbursement for licensing costs. Our office culture is warm, relaxed, and truly family-oriented. I treat my team like family and want everyone to feel supported, appreciated, and happy. When bringing someone new onboard, I look for a person who meshes well with the group — someone kind, easygoing, and able to fit naturally into our collaborative environment. ROLE DESCRIPTION: As {{ job.name }} for {{ account.name }}, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.