Dispatch / CSR – Customer Control & Schedule Execution Specialist

Ninja Plumbing, Heating & Air-Dispatch / CSR – Customer Control & Schedule Execution Specialist Location: Lehi Utah Schedule: Wednesday–Sunday, 10:30 AM – 7:00 PM Pay: Based on experience + performance opportunities About the Role Ninja Plumbing, Heating & Air is looking for a high-level Dispatch / CSR Specialist to help control our schedule, support our technicians, and deliver an excellent customer experience.

This is not a basic receptionist position. This role combines: Customer communication Lead management Outbound follow-up Schedule control Dispatch execution Real-time problem solving You will be responsible for both customer control and schedule execution. The ideal candidate is: Fast-paced Organized Confident on the phone Able to multitask under pressure Strong with systems and communication Capable of making decisions quickly and accurately Schedule Standard Schedule: Wednesday–Sunday 10:30 AM – 7:00 PM This role includes: Evening coverage Weekend coverage Live dispatch support during peak hours Primary Responsibilities Customer Service Responsibilities Answer inbound calls professionally Book service appointments Manage customer follow-ups Respond to new leads quickly Work outbound call lists Convert opportunities into booked work Maintain accurate customer notes in Service.

Titan Dispatch Responsibilities Monitor and manage the dispatch board Fill schedule gaps proactively Support technicians throughout the day Handle reschedules and schedule adjustments Prioritize emergency and high-priority calls Maintain control of the 3-day board Communicate with customers and technicians clearly What You’ll Be Responsible For Managing inbound and outbound opportunities Following structured follow-up systems Maintaining schedule flow throughout the day Supporting revenue generation through proper booking and dispatching Making real-time decisions under pressure Keeping technicians productive and schedules full Ideal Candidate Traits We are looking for someone who: Stays calm under pressure Learns systems quickly Thinks proactively instead of reactively Can multitask without losing control Understands urgency and priority Has strong communication skills Enjoys solving problems and controlling workflow Systems Used Service.

Titan Slack Google Workspace Phone/Text platforms Previous Service. Titan experience is highly preferred. Performance Expectations Success in this role is measured by: Booking rate Follow-up completion Schedule control Technician efficiency Communication quality Ability to maintain a full board Daily Responsibilities Include Responding to new leads within minutes Working unscheduled jobs Managing follow-ups Filling dispatch gaps Supporting technicians Maintaining future schedules Handling customer communication professionally This Role Is NOT For Someone Who: Waits to be told what to do Struggles under pressure Avoids phone communication Cannot multitask Has difficulty learning systems quickly Requirements Strong customer service skills Strong communication and organization Ability to multitask in a fast-paced environment Computer proficiency Ability to work evenings and weekends Dispatch and/or CSR experience preferred Service.

Titan experience strongly preferred About Ninja Plumbing, Heating & Air We are building a high-performance team focused on: Customer experience Schedule control Professionalism Growth Accountability We believe: “We don’t react to the day — we control the day.” To Apply Please send: Resume or any Relevant experience, including service titan to jobs@ninjahvac.

com or call (801) 882-2675