Service Manager

Purpose of Role To develop and manage a high-quality Supported Living Service which meets the needs and aspirations of the people we support in order to deliver our Mission

Provide leadership and act as a role model for all staff, ensuring that the strategic aims of Positive Futures are communicated and delivered in the work within the service. Ensure that the service is resourced appropriately, and expenditure is controlled in line with budget constraints, including the effective management of all staff and the on call rota to ensure that the people we support receive the care and support they need at all times.

This includes actively promoting and supporting the involvement of volunteers in the work of the service. Ensure the mechanisms are in place to keep staff up to date with relevant legislation, regulation and policies. This means that the team(s) understand and work within the requirements of the relevant legislation and regulation (for example, RQIA, Supporting People, Health and Safety etc).

Ensure the mechanisms and systems are in place to monitor the quality of the service in line with policy and regulation. This includes the development and review of Quality Improvement Plans. Facilitate the integration of risk management and controls, escalating reports of any risk and considering mitigating actions as required.

This means regular review and updating of the service risk register. Work in partnership with external HSC Trust colleagues and Positive Futures’ Positive Behaviour Support team to progress new growth opportunities. This work will include progressing referrals and completing comprehensive person-centred assessment tasks to identify the individual support needs of people.

Developing Person Centred Portfolios (Care Plans) which outline all aspects of support required to enable people to live as independently as possible Establish and oversee service development in relation to budget development, staffing and establishing service systems (including administrative, information, communication and technology systems) in line with organizational systems and processes.

Access NI: An Enhanced Access NI Disclosure Check will be required for this position. A criminal record will not necessarily prevent you from obtaining the position. Positive Futures adheres to the Access NI Code of Practice, a copy of which can be made available upon request. Positive Futures also have a Policy and procedure on Recruitment of Ex-Offenders and Storage & Handling copies of which can be made available upon request We are an equal opportunity employer and welcome applications from all sections of the community regardless of religious belief; political opinion; sex; sexual orientation; marital or civil partnership status; racial group; age; disability