Corporate Service Manager

What to Expect in the Role: Develops, maintains and manages the execution of the service department strategic business plan for the organization Creates and monitors annual service department goals and budget for the entire organization, in alignment with the organization’s financial and operational objectives Develops, communicates, enforces, and monitors effective service department processes to ensure customer satisfaction as well as service department performance Monitors service department performance relative to labor sales and expense control across the organization in line with the organization’s objectives Develops, implements and reviews the service department employee compensation plans Creates and facilitates the execution of the service department marketing plan including advertising, marketing and promotional programs to grow labor sales for the organization Reviews the organization’s customer satisfaction program to enhance and maintain customer relationships and training relative to service support Manages recruiting, staffing and employee development activities for the Service Department May participate in Service EDUCATE Training programs required for the development of skills and knowledge Operates and maintains vehicles, tools and equipment required to perform job responsibilities Maintains a clean work area and performs work in a neat and orderly fashion Follows all safety rules and regulations in performing work assignments Maintains knowledge of John Deere and competitive products What We Will Be Needing From You: Ability to perform basic computer functions; experience using Service ADVISOR™ or other computer based diagnostic repair tools preferred Experience leading a team and working cooperatively in a team environment Analyze and interpreting internal reports Valid driver’s license required; CDL (Commercial Driver’s License) preferred 7+ years of experience working in a service department; demonstrated experience consistently meeting performance metrics preferred Experience with off road, construction, lawn, or heavy equipment Experience operating vehicles, tools, and equipment for diagnostic purposes Associates degree or equivalent experience required; Bachelor’s degree preferred