IT Programmer Analyst II

GENERAL STATEMENT OF JOB Under general supervision, this position is responsible for providing technical support and maintenance for Tyler Technologies applications to city end users, requiring an understanding of database management and database practices, analyzes user needs, and test new programs and applications. Reports to Assistance Chief Information Officer.

ESSENTIAL JOB FUNCTIONS Conducts testing for Tyler technologies system upgrades and patches as required. Reviews tickets regularly for timely resolution or escalation when necessary. Creates training documentation for processes and conducts training sessions for end users as needed. Serves as liaison with the vendor to address...