Hotel Collections Specialist

What We Need Corpay is currently looking to hire a Hotel Collections Specialist within our ALE Solutions division. This position falls under our lodging line of business and is in St. Charles, Illinois. In this role, you will manage the end-to-end collection and reconciliation of hotel commission payments while maintaining strong hotel-partner relationships.

You will report directly to Manager Account Resolution and regularly collaborate with hotel relations, client services, and accounting. How We Work As a Hotel Collections Specialist, Corpay will set you up for success by providing: Assigned workspace in ST. Charles, IL office Company-issued equipment Formal, hands-on training Role Responsibilities The responsibilities of the role will include: Tracking and monitoring commission payments due from hotel partners on a rolling basis Initiating follow-up calls and emails with hotel partners to collect outstanding commissions Researching and resolving commission discrepancies, including incorrect billing, payment errors, and rate disputes Maintaining accurate documentation of collection activities and payment records in internal databases Collaborating with hotel relations, client services, and accounting teams to align on payment issues Escalating collection challenges and delayed payments to management when necessary Preparing weekly and monthly reports on collection status, trends, and performance metrics Reviewing hotel agreements and stay data to ensure commission compliance Providing feedback to improve systems, processes, and reporting accuracy related to hotel billing and commissions Building and maintaining professional relationships with hotel partners to support ongoing cooperation Qualifications & Skills 2 or more years of experience in collections, accounts receivable, or hospitality billing Demonstrating strong verbal and written communication skills with a professional and diplomatic approach Demonstrating excellent attention to detail, organization, and the ability to manage multiple priorities and deadlines Demonstrating proficiency in Microsoft Excel and experience with accounting or CRM systems Bringing experience working with hotel partners or in the travel or hospitality industry, preferred Holding a high school diploma or equivalent; an Associate’s or Bachelor’s degree in Finance, Business, or a related field is preferred Working collaboratively with a positive, solutions-driven mindset Benefits & Perks Medical, Dental & Vision benefits available the 1st month after hire Automatic enrollment into our 401k plan (subject to eligibility requirements) Virtual fitness classes offered company-wide Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time Employee discounts with major providers (i.

e. wireless, gym, car rental, etc.) Philanthropic support with both local and national organizations Fun culture with company-wide contests and prizes Pay Transparency The expected hourly range for this position is $18 - $20, based on the candidate’s work location. This range reflects a good faith estimate of the expected compensation for this role at the time of posting.

The final offer will be determined based on job-related factors including skills, experience, qualifications, and applicable market conditions.

Compensation

may vary based on geographic location and will be confirmed during the hiring process. Additional compensation and benefits, including incentive programs, health coverage, retirement plans, paid time off, and other benefits (where applicable), may also be provided. About Corpay Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay.

Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions.

We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally. As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies.

Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law. Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place.

Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions. Learn more about Corpay: https://www.corpay.com Transparency & Compliance Equal Opportunity Employer Corpay is committed to providing equal employment opportunities to all applicants and employees.

Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law.

Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process.

AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes. Candidate Privacy Notice For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.

corpay.com/privacy-policy . Pay Philosophy Corpay is committed to fair, equitable, and transparent compensation practices.

Compensation

decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.