Service Advisor

The Service Advisor works closely with the Service Manager to ensure the continued growth of the customer base and financial performance through the alignment of systems, people and process. The purpose for this role is to ensure the highest levels of customer service possible is provided through constant communication with the Service Foreman, Lead technicians, support functions, and the customer.

The Service Advisor will be initiate with each repair and will be able to create and maintain the work order including story writing, segment creation, warranty/policy issues, etc. Through this single point of contact, constant customer communication and customer consent, this role will virtually eliminate work order discrepancies.