JSOC Operator

Position Summary

Aventura Mall is seeking a highly organized and detail-oriented professional to support operations within our 24/7 Communications Center. This role serves as the central coordination point for facilities, security, and guest response, ensuring safe and efficient mall operations in a high-traffic luxury retail environment.

The ideal candidate is calm under pressure, able to multitask, and skilled in communication, documentation, and customer service.

Key Responsibilities

Dispatch engineering, housekeeping, and security personnel for maintenance issues, safety concerns, medical incidents, and service requests Monitor and track all radio communications, maintaining accurate and time-stamped security logs Proactively monitor CCTV systems to identify potential safety hazards, suspicious activity, operational issues, or maintenance needs before they escalate Conduct routine and targeted camera sweeps to detect spills, trip hazards, overcrowding, equipment malfunctions, or other conditions requiring housekeeping or engineering response Coordinate response to emergency and non-emergency incidents, ensuring appropriate resource deployment Document and assist with preliminary investigations involving guest or employee incidents, including slip-and-fall and trip-and-fall cases Review security camera footage to support investigations and incident verification Prepare incident reports and maintain documentation for legal and liability purposes Answer multi-line phone systems and provide professional customer service to tenants, guests, and internal departments Maintain situational awareness during peak traffic periods, special events, and emergencies Escalate critical situations to management and emergency services as required Serve as the communication link between security, facilities, operations, and mall leadership Qualifications High school diploma or equivalent required; associate degree or relevant certifications preferred Experience in dispatch, communications center, security operations, facilities coordination, or a related field preferred Strong verbal and written communication skills Ability to multitask and prioritize in a fast-paced environment Proficiency with computer systems and incident reporting software Ability to remain calm and professional during emergency situations Strong attention to detail and documentation accuracy Customer service experience preferred Work Environment Fast-paced retail and hospitality environment 24/7 operations requiring flexibility with shifts, including evenings, weekends, and holidays Extended periods of monitoring radios, cameras, and computer systems