Fire Alarm Scheduler

Description We are seeking a Fire Alarm Scheduler who will be responsible for assisting in the overall customer satisfaction of the existing Dyna. Fire Customer Base. The Fire Alarm Scheduler will be accountable for all of service dispatch activities, and will support all aspects of Service Operations in line with Dyna.

Fire's Vision and Core Values. The ideal candidate will possess excellent customer service and interpersonal skills. Establish long term relationships with existing Dyna. Fire Service Customer Base by working primarily with Service Technicians/Service Operations staff in assuring customer satisfaction. Answer inbound calls in accordance to Dyna.

Fire Philosophy and Core Values. Be available and responsible to all internal requests for information to and from all Dyna. Fire Service Employees and Management as needed. Stage and prepare jobs for technicians (pick up and gather all parts) and dispatch technicians as new calls come in. Assist with scanning/filing of service file documentation as needed, secruing and utilizing all Dyna.

Fire Company materials such as computers, cell phones, marketing materials, and any other Dyna. Fire property. Adheres to all company policies, procedures, and business ethics and ensures that they are communicated and implemented within the team. Perform and assist with Service Alarm Monitoring reports and create service work as necessary through review of Monitoring History/Accounting Software functions.

Requirements

At least 5 years of installation and/or experience in the fire alarm industry. Be NICET Level I certified and maintain certification; attain NICET Level II within 12 months. Participate in required Dyna. Fire sponsored training. May be requested to share in serving as a trainer in the Dyna. Fire sponsored training. Consider going to manufacturing training to become certified in a Dyna.

Fire low voltage system.

What We Offer

Paid time off (PTO) and holidays. Comprehensive benefits package including medical, dental, and vision insurance. Short term and long-term disability. 401(k) matching. Employer funded life insurance. Opportunities for professional development and growth. Employee Referral Program.

About Us

At Dyna. Fire, we are your comprehensive partner for all fire and life safety needs. From expert support and installation to state-of-the-art sprinkler and fire alarm systems, we deliver tailored solutions to protect your business and assets. Whether you're looking to enhance security or ensure regulatory compliance, reach out to Dyna.

Fire today for industry-leading solutions and exceptional service. Equal Employment Opportunity: Dyna. Fire is an Equal Opportunity Employer committed to fostering an inclusive, diverse, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), national origin, ancestry, age, disability, genetic information, marital status, sexual orientation, gender identity or expression, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Reasonable Accommodation: Dyna. Fire is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require an accommodation to complete an application or participate in any part of the hiring process, please contact Human Resources at recruiting@dynafire.

com.