Resident Services Associate

RSA Description The Resident Services Assistant serves as the primary face of the building, blending hightouch customer service with essential light maintenance to ensure a premium living experience for all residents. This dual-role position requires an individual who is highly organized, professional, and capable of handling front-desk operations while confidently managing basic facility upkeep.

• Guest Relations: Welcome residents, guests, and vendors with a professional and friendly demeanor.
• Package Management: Receive, log, and securely distribute resident packages using the building's tracking software.
• Access Control: Monitor building security cameras, manage visitor logs, and enforce building access policies to ensure resident safety.
• Communication: Serve as the main point of contact for resident inquiries, maintenance requests, and building announcements.
• Amenity Management: Coordinate reservations for building amenities (e.g., rooftop lounges, fitness centers, party rooms) and inspect them before and after use.
• Routine Inspections: Conduct daily walk-throughs of hallways, lobbies, and common areas to identify maintenance needs or safety hazards.
• Minor Repairs: Perform basic upkeep tasks, including changing lightbulbs, tightning loose hardware, clearing minor drain clogs, and touching up paint.
• Trash & Recycling Management: Ensure trash chutes are clear, compactors are functioning, and waste/recycling bins are moved to the curb on designated pickup days.
• Vendor Escort: Guide and supervise specialized third-party contractors (e.g., HVAC technicians, elevator mechanics, plumbers) to repair sites within the highrise.
• Emergency Response: Assist during building emergencies (e.g., water leaks, power outages, fire alarms) by locating shut-off valves and communicating with emergency services.

What We Offer

Associa offers a competitive benefits package to full-time employees, including medical, dental, and vision insurance, a 401(k) plan, disability insurance, and support for wellness and professional development initiatives. We are proud to have been designated a Great Place to Work for nine consecutive years, and many of our locations have also been recognized as Best and Brightest.

Compensation

$22-$25/hr; direct experience highly considered. Schedule: The schedule will be Friday-Tuesday from 11am – 7pm. Off days will be Wednesday & Thursday. Required Experience & Skills

• Customer Service: Minimum of 1–2 years of experience in hospitality, residential property management, or a high-end concierge role.
• Technical Aptitude: Handiness with basic tools (screwdrivers, wrenches, drills) and a solid understanding of basic home repairs.
• Communication: Strong verbal and written communication skills in English; ability to remain calm and polite under pressure.
• Tech-Savvy: Proficiency with property management software (e.g., Yardi, Real. Page, Building. Link) and standard email/office apps. Physical Requirements
• Ability to stand or walk for extended periods during shift rotations.
• Ability to lift, push, or pull up to 50 lbs (moving packages, trash bins, or maintenance equipment).
• Comfort working in a high-rise environment, including navigating stairwells during emergencies.