Public Safety Systems Analyst

JOB SUMMARY

Under the direction of the Deputy Fire Chief of Administration, or designee, the Public Safety Systems Analyst performs responsible professional work under administrative direction, assisting with the quality control management and data analytics process for The Villages Public Safety Department. This position is responsible for: Quality Assurance review of Fire and EMS incident reports; broad evaluation of fire incident and Emergency Medical Services (EMS) patient care reporting; analysis of operational statistical data, information analysis, and recommendations on system improvements, such as working with report writers to ensure complete and accurate incident; and other duties as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

(Includes, but not limited to) Review reports for completion, compliance and accuracy, making the necessary data corrections prior to transmission to the department’s billing vendor/service provider/State of Florida. Ensure that Quality Assurance/Quality Improvement (QA/QI) of all department incident reports is completed daily/weekly/monthly, as directed.

May be required to attend meetings and complete assignments outside of regularly scheduled work hours. Maintains effective working relationships with co-workers and vendors. Ensures data submitted to the State of Florida Bureau of EMS relative to Emergency Medical Services Tracking and Reporting (EMSTAR) to ensure compliance with Bureau rules and regulations.

data to the Florida State Bureau of Fire Standards to ensure compliance with Bureau rules and regulations, including but not limited to the National Emergency Response Information System (NERIS). Assist staff in the development of reports to obtain useful information, i.e., key performance measures for each VPSD program, from the data collected in the RMS and other District/Department data systems.

Participates in all phases of training necessary to maintain the knowledge, skills, and abilities required of the position. Assists in maintaining records and submitting reports. Assist with maintaining constant state of readiness for department’s records management and patient care software. Provides general clerical work as required, including but not limited to copying and filing documents, entering and retrieving computer data and answering telephones.

Successfully communicate through a variety of mediums including written, oral, and electronic means. Attends periodic training and conferences as directed. Maintains a working knowledge of the geography of The Villages. Implement and maintain reporting measures to ensure data imports are available, accurate, and reliable (i.

e., CAD data import into RMS). Successfully read and comprehend materials such as statutes, ordinances, regulations, schematics, diagrams, technical reports, memos, correspondence, and written orders as needed. Successfully collect, evaluate and analyze data information as needed to conduct research. Successfully communicate thoughts and ideas in a logical, cohesive, and comprehensible manner.

Responsible for collecting and producing data related to department planning and research. Additional Performs other duties as assigned. May be expected to perform additional duties in an emergency. ESSENTIAL EXPECTATIONS OF PERFORMANCE AND BEHAVIOR (Includes, but not limited to) VPSD Personnel must uphold the VCCDD’s guidelines regarding performance expectations as outlined in the Employee Manual, as well as abiding by the Department’s Code of Conduct policy.

Performs to, and upholds, the Department’s Mission Statement. Uses good judgement in decision-making. Models behavior that reflects the District Core Values at all times. Cultivates and maintains effective working relations within the Department, the District, as well as outside of the organization. MINIMUM EDUCATION AND EXPERIENCE (Includes, but not limited to) High school diploma; supplemented by two (2) years previous experience and or training in strategic and tactical business analysis principles, practices, and techniques.

Associates Degree preferred. Experience using MS Office, to include Excel. Background in an emergency/field setting (hospital emergency room, hospital critical care unit, fire/rescue department, ambulance company, or medevac service). Candidates should possess experience in quality assurance roles. An equivalent combination of education, training and experience, which provide the necessary knowledge, skills and abilities and other competencies required for the position may be considered.

Prior experience with state / local government preferred. Must have experience working with computer aided dispatch systems. Must have experience working with Geographic Information System software. Must have experience working with Record Management System administration. Must have experience working with and analyzing fire, rescue, and emergency medical services related data.

Successful completion of background check and drug screening. Support District Core Values, Mission, and Vision of The District. MINIMUM CERTIFICATES, LICENSES, REGISTRATIONS Valid Florida Driver’s License required. Required FEMA (ICS) certifications must be completed within six months of hire. All candidates and employees must successfully pass background and drug screening.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES (Includes, but not limited to) Knowledge Must maintain a working knowledge of the most-current industry standards and practices. Is required to complete Continuing Education Units every year. Participates in all phases of training necessary to maintain the knowledge, skills, and abilities required of the position.

Knowledge of departmental and District policies and procedures. Skills Proficiency in computer, web, and phone-based applications and programs utilized for EMS/Fire response, report writing, training, timecards, etc. Competent use of office equipment that includes, but is not limited to cell phones, laptops, computers, printers, fax machines, multi-line phone systems, radios, and apparatus.

Abilities Personnel are required to maintain calm and composure in all interactions. Uses interpersonal skills to diffuse and deescalate situations. Treats members of the Department, VCCDD, and public with dignity and respect. EQUIPMENT Position regularly requires use of office equipment, including, but not limited to telephones, personal computers and productivity software, copier, printers, and fax machines.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS (Includes, but not limited to) Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee will be exposed to the following: Interior office environments, with moderate to loud noise typical for the work environment (i.e., when in office setting with moderate noise of radio traffic, telephone traffic, computers and printers). Outdoor environments, including various weather conditions such as heat, cold, rain, etc.

, when maintaining a vehicle or equipment. Successfully work under various conditions, inside and outside environment and work with others in stressful situations. May be required to work in adverse weather conditions (i.e., hurricanes, thunderstorms, etc.) Must be able to work near moving mechanical parts, risk of electrical shock, work in high precarious places, and in extreme noise, with potential exposure to infectious diseases, and with exposure to personal danger and psychological stress.

Physical Requirements The physical requirements described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the following applies: Regularly required to sit; use hands to finger, handle, or feel; talk or hear; climb or balance and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, night vision, depth perception, and ability to adjust focus.