Senior Merchant Operations Manager, Retail Integrations & Aggregators

About the Team:

Grocery & Retail is a fast-growing startup within Uber that enables consumers to get just about anything delivered through the Uber Eats app or UberEats.com. As a Senior Merchant Operations Manager focused on Aggregation & Integration Partnerships, you will be directly responsible for aggregator merchant performance and growth, speed to launch, and operational tooling.

About the Role:

You will work cross-functionally with other teams (Product, Business Development, Account Management, Legal, Support) to lead high-impact enablement work that can scale these partnerships to drive revenue growth and operational excellence.

You will succeed in this role if you produce your best results in a team environment; you possess an insatiable appetite to learn continuously; you value ideas over hierarchy; customer obsession runs in your DNA; and you embrace complex challenges to creatively solve problems.

What You'll Do:

Operational Ownership of Aggregator Integrations:

• Own end-to-end operational workflows post-partnership (i.e., account creation, storefront configuration, and integration QA)
• Ensure integration processes are scalable, reliable, and fast to deploy for new merchants

Operational Insights & Tooling

• Build dashboards and tracking to monitor merchant and aggregator performance
• Use data and field insights to identify friction and drive improvements

Merchant Performance & Growth via Aggregators

• Maximize GMV and merchant success from aggregator channels
• Identify and drive improvements in conversion, uptime, menu quality, and order flow

Speed to Launch

• Reduce time to get new merchants live via integrations
• Build repeatable processes to accelerate onboarding at scale

Cross-Functional Execution

• Partner with Product, Business Development, and Integrations teams to translate partnership agreements into operational reality
• Act as the operational lead ensuring clean handoffs from partnership through execution

Basic Qualifications:

• 5+ years of professional experience in a related field (GTM strategy, analytics, tech, operations)
• Proficiency within Excel/Google Sheets
• Proficiency within SQL
• Bachelor's degree

Preferred Qualifications:

• Proficiency within AI tools with experience utilizing for data automation, business planning and more
• Previous experience with managing complex data sets
• Experience working with Product and Commercial teams
• Previous client-facing experience
• Tech industry experience

For Chicago, IL-based roles: The base salary range for this role is USD$118,000 per year - USD$131,000 per year.

For New York, NY-based roles: The base salary range for this role is USD$131,000 per year - USD$145,500 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$131,000 per year - USD$145,500 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.