Content Moderator (Spanish)

David Kennedy Recruitment is working with a leading global provider of customer experience and business process outsourcing services that is seeking to onboard a Spanish-speaking Content Moderator to join their team in Lisbon. The successful candidate will review content moderation decisions for a leading social media platform, identify quality issues, and ensure consistent application of platform policies and community standards.

Position: Content Moderator Location: Lisbon, Portugal Work model: on-site Employment type: Full-time DUTIES AND RESPONSIBILITIES: Review completed content moderation cases to ensure accuracy and compliance with platform policies Evaluate decisions involving sensitive content, including hate speech, violence, self-harm, and child safety Identify quality issues, recurring errors, and inconsistencies in policy application Investigate root causes of errors and recommend improvements Provide constructive feedback to moderation teams and participate in quality calibration sessions Apply Spanish cultural, linguistic, and political knowledge when assessing complex cases Monitor quality trends and support improvements in moderation accuracy Escalate high-risk cases and policy-related concerns through appropriate channels Maintain confidentiality and comply with data protection standards.

REQUIREMENTS

Native/fluent Spanish both written and spoken. Fluent in English (B2 level and higher) Strong understanding of Spanish cultural, social, and political contexts Excellent analytical skills, attention to detail, and critical thinking abilities Strong communication skills and ability to provide constructive feedback Ability to interpret policies and apply guidelines consistently Emotional resilience when reviewing sensitive or potentially disturbing content Comfortable working independently and using digital tools Flexibility to work rotational shifts, including weekends and evenings Previous experience in Content Moderation, Quality Assurance, or Trust & Safety is considered an advantage.

OFFER: Competitive salary package with performance bonus on top Christmas and holiday allowances Meal allowance Health insurance from day one of employment Six-week training programme Company-provided accommodation option for eligible candidates International working environment and professional development opportunities Guidance and tools to reach career potential And much more!