Account Associate - State Farm Agent Team Member

ABOUT OUR AGENCY: I opened my agency in 1994 and currently lead a team of five. Before joining State Farm, I worked in the lumber sales industry before pursuing the opportunity to own my own business. My wife and I have been married for 35 years, and we're blessed with three children and four grandchildren. Serving the community has always been important to me.

I serve as an elder at my church and sit on the boards of the local Salvation Army and the Park Ridge Crisis Pregnancy Center. I believe in giving back and making a positive impact both inside and outside the office. Our agency offers PTO, health benefits, a 401(k), licensing reimbursement, and a strong commitment to work-life balance.

We believe in supporting our team members while creating opportunities for long-term success. Our culture is built on integrity, service, and doing the right thing. I'm looking for someone with a strong work ethic, a servant's heart, and a genuine desire to help others. If you're someone who values relationships and wants to make a difference every day, we'd love to meet you.

ROLE DESCRIPTION: As an Account Associate for {{ account.name }}, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.